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Service Desk Support
2 months ago
We are looking for an IT Support resource with an active Top Secret Clearance for a National Security Program.
Job Title: Service Desk Support
Location: Rosslyn, VA
Job Type: Permanent
Responsibilities:
- Under general direction, monitor and respond to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques
- Provide primary interface with vendor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
- May provide LAN server support
- Perform data communications troubleshooting
- Open/close tickets and manage workflows in ServiceNow
- Demonstrate extensive knowledge of PC/LAN communications hardware/software in a multi-protocol environment and network management software
- May function as lead position providing guidance and training for less-experienced technicians
Requirements
- Help Desk – 2+ years' experience, including knowledge and experience in data communications troubleshooting
- Ticketing System – At least 2 years' experience using ServiceNow to manage and monitor service requests
- Clearance – Active Top Secret
- Availability & Location – Excellent attendance record and ability to report on-site in Rosslyn, VA
- Soft Skills – Excellent oral and written communication skills, ability to learn quickly and follow detailed technical instructions, passion for learning and willingness to learn about technology
Requirements
Call Center/Data Center Support 24x7x365 Support ServiceNow PC/LAN