Ticket Line Coordinator

2 months ago

Columbus, United States NRG Full time

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

 

At Airtron, an NRG owned company, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.

Job Summary:

 

The Ticket Line Coordinator will provide general accounting and clerical support to the service team by handling a variety of tasks related to the ticket line function.    

 

Essential Duties/Responsibilities*:

 

  • Performs general clerical duties as assigned. 
  • Audits tickets to assure all payments collected are received by office.
  • Assures payments are recorded on service tickets.
  • Verifies data entries by comparing source documents.
  • Enters service tickets into Solomon and reconciles to deposits made.
  • Collaborates with department and researches information as needed.
  • Follows all company policies and procedures, including but not limited to safety.
  • Other duties as assigned.

 

* Duties may vary by location.

 

Minimum Requirements:

 

  • High School Diploma or GED.
  • 2+ year’s office and/or related clerical experience.
  • Fast, accurate data entry or keyboarding skills
  • General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Ability to work overtime with little notice; weekends hours may occasionally be required.

 

Preferred Qualifications:

 

  • HVAC industry or construction experience.
  • 2+ years accounting assistant experience
  • Basic accounting knowledge

 

Additional Knowledge, Skills and Abilities:

 

  • Customer service mindset.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment.
  • Strong organizational skills, attention to detail and the ability to multi-task.
  • Willingness to learn and be a part of a team.
  • Positive attitude and a team player.
  • Ability to build positive relationships with customers, both internal and external.
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture.

 

Working Conditions:

 

  • Open office environment.
  • Fast-paced environment.

 

Physical Requirements:

 

  • Must be able to lift/move up to 10 pounds frequently. 
  • Frequently performs tasks requiring bending at the waist, kneeling or crouching.
  • Must be able to adhere to long periods of standing, walking or sitting.
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others. 
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.

 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.

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