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Customer Service Coordinator

2 months ago

Columbus, Ohio, United States NRG Full time
Job Summary:

The Customer Service Coordinator will provide general accounting and administrative support to the service team by handling a variety of tasks related to the ticket line function.

Key Responsibilities:
  • Performs general administrative duties as assigned.
  • Audits tickets to ensure all payments collected are received by the office.
  • Ensures payments are recorded on service tickets.
  • Verifies data entries by comparing source documents.
  • Enters service tickets into the company's accounting system and reconciles to deposits made.
  • Collaborates with the department and researches information as needed.
  • Follows all company policies and procedures, including but not limited to safety protocols.
  • Other duties as assigned.
Requirements:
  • High School Diploma or equivalent.
  • 2+ years of office and/or related administrative experience.
  • Fast, accurate data entry or keyboarding skills.
  • General computer competency is required, including a minimum of 1-year experience with Microsoft Excel, Word, and Outlook.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Ability to work overtime with little notice; weekends hours may occasionally be required.
Preferred Qualifications:
  • HVAC industry or construction experience.
  • 2+ years of accounting assistant experience.
  • Basic accounting knowledge.
Additional Knowledge, Skills and Abilities:
  • Customer service mindset.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment.
  • Strong organizational skills, attention to detail and the ability to multi-task.
  • Willingness to learn and be a part of a team.
  • Positive attitude and a team player.
  • Ability to build positive relationships with customers, both internal and external.
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture.
Working Conditions:
  • Open office environment.
  • Fast-paced environment.
Physical Requirements:
  • Must be able to lift/move up to 10 pounds frequently.
  • Frequently performs tasks requiring bending at the waist, kneeling or crouching.
  • Must be able to adhere to long periods of standing, walking or sitting.
  • Ability to hear, understand and distinguish speech and/or other sounds to operate office equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.