Guest Experience Specialist

4 days ago

Hilton Head Island, United States Signature Aviation Full time

The Guest Experience Specialist often serves as the face of Signature while interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner. A Guest Experience Specialist’s primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the service it offers guests. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. This person in this position must be able to work flexible schedules, including night, holiday, and weekend shifts. Some tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

Essential Duties and Responsibilities:

 (Other duties may be assigned)

Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.  Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties. Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping. Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested. Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner. Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests. Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team. Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation’s flow by appropriately prioritizing services. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper. Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris. Promote and sell the Company’s services and products to aircraft passengers and crew.  Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers. Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures. Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. Abide by emergency response procedures during critical events. Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols. Create accurate records pertaining to time worked and activities and services performed. Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience. Assist the Airside Experience team to ensure our guests receive an exceptional experience. Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft. Assist airlines with passenger service functions in certain locations as needed. 

Minimum Education and/or Experience:

High School Diploma or General Education Degree (GED).  At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred. Must possess a valid state driver’s license.  Minimum of 18 years of age. Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. Must be legally authorized to work in the jurisdiction of employment. Must be able to exercise good judgment and follow directions/directives from supervisor/management. Ability to drive standard and automatic transmission vehicles is preferred.

Additional essential knowledge and skills:

Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred. Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.  Math Skills: Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions). Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment. Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests. Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting. Computer Skills: Ability to use a computer, learn necessary company software and timely complete Signature’s training programs.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status and other legally protected characteristics. 

  • Retail Guest Sales Experience Specialist

    3 weeks ago

    Staten Island, United States Bob's Discount Furniture Full time

    Greet and engage customers, uncovering their home furnishing needs and helping them make their design vision become a reality. Provide world class customer service and offer customers an unforgettable shopping experience Build rapport with clients, e Guest, Sales, Retail, Specialist, Experience, Business Services, Skills

  • Vacation Package Specialist

    3 days ago

    Hilton Head Island, United States Marriott Vacations Worldwide Full time

    Are you looking for a place where meaningful moments are made together?   At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Vacation Package Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to...

  • Bike Delivery Driver

    3 months ago

    Hilton Head Island, United States Palmetto Dunes Oceanfront Resort Full time

    This position is responsible for the delivery and pick up of bicycles, beach chairs, umbrellas, and other rental items to properties all over Hilton head. ESSENTIAL JOB FUNCTIONS • You will help live out our company's Noble Purpose by ensuring that customers have a positive experience at Hilton Head Outfitters. • When interacting with each guest, leave...

  • Guest Experience Supervisor

    2 weeks ago

    Indian Head, United States Dash-In Full time

    DescriptionGuest Experience Supervisor - Indian Head, MD Ready to make a difference? Join Dash In, recognized as a Great Place to Work Certified™ and one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional guest experiences! Your Role: Support the Guest Experience Manager...

  • Emergency Response Specialist

    24 hours ago

    Hilton Head Island, South Carolina, United States Southern Services Full time

    Job Title: Emergency Response SpecialistSouthern Services is a growing remediation and restoration company in Beaufort County, South Carolina with an immediate opening for a Water, Mold, and Fire Mitigation Manager.Key Responsibilities:Prior experience in water or fire damage and restoration is required to excel in this role.The successful candidate will...

  • Server - Hospitality Ambassador

    1 month ago

    Hilton Head Island, South Carolina, United States SERG Restaurant Group Full time

    Job Summary:As a Server at SERG Restaurant Group, you will be the face of our establishment, providing exceptional dining experiences for our guests. Your primary objective is to deliver Coastal Hospitality, ensuring our guests feel valued and want to return.Key Responsibilities:Provide friendly, responsive service to create an exceptional dining experience...

  • Server

    6 months ago

    Hilton Head Island, United States Giuseppi's Shelter Cove Full time

    Title Server - Giuseppi's Shelter Cove  Description Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to provide our guests with Coastal Hospitality, they will want to return. Promote, work, and act in a manner consistent with the mission of the SERG Restaurant...

  • Front Desk Agent

    1 month ago

    Hilton Head Island, United States Marriott Full time

    Additional Information Part-Time, Sign on Bonus: Up to $250 Job Number 24166737 Job Category Rooms & Guest Services Operations Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Server - Frankie Bones HHI

    6 months ago

    Hilton Head Island, United States SERG Restaurant Group Full time

    Description Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to provide our guests with Coastal Hospitality, they will want to return. Promote, work, and act in a manner consistent with the mission of the SERG Restaurant Group. Monitor and observe guests dining...

  • Counter - Giuseppi's Shelter Cove

    4 months ago

    Hilton Head Island, United States SERG Restaurant Group Full time

    Description Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes. Promote, work, and act in a manner consistent with the mission of the SERG Restaurant Group....

  • Server

    5 months ago

    Hilton Head Island, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests...

  • Housekeeper/Houseman

    5 months ago

    Hilton Head Island, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are...

  • Massage Therapist

    4 weeks ago

    Hilton Head Island, United States Marriott International, Inc Full time

    Additional InformationFull Time, up to 50% Tuition Reimbursement over 18 months inclusive Recent GradsJob Number24186236Job CategorySpaLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY  ...

  • Massage Therapist

    1 week ago

    Hilton Head Island, United States Marriott International, Inc Full time

    Additional InformationFull Time, up to 50% Tuition Reimbursement over 18 months inclusive Recent GradsJob Number24186236Job CategorySpaLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY  ...

  • Massage Therapist

    2 weeks ago

    Hilton Head Island, United States Marriott International, Inc Full time

    Additional InformationFull Time, up to 50% Tuition Reimbursement over 18 months inclusive Recent GradsJob Number24186236Job CategorySpaLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY  ...

  • Rooms Operations Manager

    7 days ago

    Hilton Head Island, United States Marriott Full time

    Additional Information Job Number 24193265 Job Category Rooms & Guest Services Operations Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists in managing the execution of all...

  • Retail Sales Specialist

    2 weeks ago

    Hilton Head, South Carolina, United States Spectrum Full time

    About the RoleSpectrum is seeking a skilled Retail Sales Specialist to join our team. As a Retail Sales Specialist, you will be responsible for selling wireless, TV, and internet products to our customers.Key Responsibilities:Sell wireless, TV, and internet products to customers.Meet or exceed monthly sales goals.Educate and engage customers through product...

  • Bartender

    6 months ago

    Hilton Head Island, United States Truffles Cafe Full time

    Main Responsibilities of a Bartender: •Learn our menus, Alcohol Policy and our service guidelines. •Work as a team •Provide exceptional customer experience. Bartender Job Description: We are looking for positive and friendly individuals that enjoy working with people in a team driven environment while making great money. We love what we do and enjoy...

  • Runner

    4 weeks ago

    Hilton Head Island, United States Truffles Cafe Full time

    Main Responsibilities of a Food Runner: •Learn our menus, Alcohol Policy and our service guidelines. •Work as a team •Provide exceptional customer experience. Food Runner Job Description: We are looking for positive and friendly individuals that enjoy working with people in a team driven environment while making great money. We love what we do and...

  • Massage Therapist

    2 weeks ago

    Hilton Head Island, United States Marriott International, Inc Full time

    Additional InformationFull Time, up to 50% Tuition Reimbursement over 18 months inclusive Recent GradsJob Number24186236Job CategorySpaLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY  ...