Rooms Operations Manager
2 weeks ago
Additional Information Job Number 24193265 Job Category Rooms & Guest Services Operations Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. The salary range for this position is $57,000 to $69,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
-
Rooms Operations Manager
4 weeks ago
Hilton Head Island, United States Marriott Full timeAdditional InformationJob Number24193265Job CategoryRooms & Guest Services OperationsLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Assists in managing the execution of all operations in the...
-
Assistant Event Operations Manager
7 days ago
Hilton Head Island, United States Marriott Full timeAdditional Information Job Number 24173630 Job Category Event Management Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Communicates service needs to chefs and stewards throughout...
-
Housekeeping Operations Manager
4 days ago
Hilton Head, South Carolina, United States Marriott Full timeJob Summary">The Housekeeping Operations Manager is responsible for overseeing the housekeeping functions and staff to ensure the cleanliness and maintenance of guest rooms, public spaces, and employee areas. This role requires strong leadership and communication skills to effectively manage a team and drive guest satisfaction.">Key...
-
Housekeeping Operations Manager
1 day ago
Hilton Head Island, South Carolina, United States Marriott Full timeWe are seeking a highly skilled Housekeeping Operations Manager to join our team at Marriott's Harbour Point and Sunset Pointe at Shelter Cove. As a key member of our hotel staff, you will be responsible for overseeing the daily housekeeping operations and ensuring that all guests have an exceptional experience.Job Summary:Manage and coordinate housekeeping...
-
Culinary Operations Manager
7 days ago
Hilton Head Island, South Carolina, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Culinary Operations Manager to join our team at Marriott International.About the RoleThis is a management position that oversees daily kitchen objectives, assists staff, and ensures guest satisfaction while maintaining operating standards. The ideal candidate has 5 years of experience in culinary,...
-
Assistant Restaurant Manager
2 weeks ago
Hilton Head Island, United States AW Labor Solutions Full timeGreat opportunity for individuals interested in working in the U.S. on a TN Visa. Only citizens of Canada and Mexico are eligible for the TN Visa program. Assistant Restaurant Manager The Assistant Restaurant Manager will oversee proper training and supervision of all restaurant personnel, to deliver prompt, courteous service in a manner that complies with...
-
Food and Beverage Operations Manager
4 weeks ago
Hilton Head Island, United States Marriott Full timeAdditional InformationJob Number24191354Job CategoryFood and Beverage & CulinaryLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and...
-
Food and Beverage Operations Manager
4 weeks ago
Hilton Head Island, United States Marriott Full timeAdditional InformationJob Number24191354Job CategoryFood and Beverage & CulinaryLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and...
-
Food and Beverage Operations Manager
4 weeks ago
Hilton Head Island, United States Marriott Full timeAdditional InformationJob Number24191354Job CategoryFood and Beverage & CulinaryLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and...
-
Guest Relations Operations Supervisor
1 week ago
Hilton Head Island, United States Marriott Full time**Additional Information** **Job Number** 24205698 **Job Category** Rooms & Guest Services Operations **Location** Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States, 29928 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** ...
-
Executive Housekeeping Manager
6 days ago
Hilton Head Island, South Carolina, United States Marriott Full timeJob OverviewWe are seeking an experienced Executive Housekeeping Manager to oversee the daily operations of our housekeeping team. This is a key role that requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.Responsibilities:Manage housekeeping operations, including supervising staff,...
-
Housekeeping Operations Manager
6 days ago
Hilton Head, South Carolina, United States Marriott Full timeAbout the RoleWe are seeking a skilled Housekeeping Operations Manager to join our team at Marriott's Harbour Point and Sunset Pointe at Shelter Cove. The successful candidate will be responsible for overseeing the housekeeping operations, ensuring exceptional customer service, and managing staff.
-
Executive Housekeeping Operations Manager
3 days ago
Hilton Head, South Carolina, United States Marriott Full timeHousekeeping Operations Manager Job SummaryWe are seeking a highly skilled Executive Housekeeping Operations Manager to join our team at Marriott's Harbour Point and Sunset Pointe at Shelter Cove. As an Executive Housekeeping Operations Manager, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that all...
-
Culinary Operations Manager
4 days ago
Hilton Head Island, South Carolina, United States Marriott Full timeAbout the RoleWe are seeking a highly skilled Culinary Operations Manager to join our team at The Westin Hilton Head Island Resort & Spa. As a key member of our culinary team, you will be responsible for leading the banquet food preparation staff and managing all food-related catering functions.
-
Branch Operations Associate Manager
4 weeks ago
Hilton Head Island, United States WELLS FARGO BANK Full timeWhy Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to...
-
Site Maintenance Operations Manager
5 days ago
Hilton Head, South Carolina, United States TowneBank Full timeJob OverviewTowneBank is seeking an experienced Site Maintenance Operations Manager to oversee the maintenance operations of our Beach Properties on Hilton Head. The successful candidate will be responsible for managing a team of maintenance technicians, ensuring that all maintenance tasks are completed efficiently and effectively.Estimated Salary: $75,000 -...
-
Branch Operations Associate Manager
3 weeks ago
Hilton Head Island, United States WELLS FARGO BANK Full timeJob DescriptionWhy Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits...
-
Front Office Operations Manager
6 days ago
Hilton Head, South Carolina, United States Omni Hotels Full timeCompany Overview: Located on the southern coast of South Carolina, our oceanfront resort is a tropical paradise offering beautiful oceanfront views to all guests. We embody a culture of respect, gratitude, and empowerment day in and day out.">Salary and Job Benefits: An estimated annual salary for this position is around $50,000-$70,000, depending on...
-
Senior Facilities Operations Manager
5 days ago
Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full timeJob SummaryThis role involves overseeing the maintenance and upkeep of properties, ensuring they are in optimal condition for guests. As a key member of the engineering team, you will be responsible for supervising daily operations, managing staff, and implementing strategies to improve efficiency and customer satisfaction.
-
Industrial Equipment Operative
3 weeks ago
Hilton Head Island, South Carolina, United States MasterCorp Full timeA valuable member of our team at MasterCorp, the Laundry Attendant is responsible for:Operational DutiesOperating commercial laundry equipment with precision and care.Sorting, washing, drying, and folding linens and towels to the highest standards.Inventory ManagementMaintaining inventory levels of supplies and reporting any shortages to the relevant...
