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Senior Product Manager

2 months ago

Remote, United States Aircall Full time
Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home everyone has a voice that is valued.Whatever your background, wherever youre from we want you to join the conversation. Lets talk.We are hiring a  Product Manager - Commerce Platform. Great conversations come with great responsibilities. Delivering the best-in-class cloud-based voice solution is not enough, we want to help organizations to improve their productivity by delivering them powerful and right on time data and insights.A great part of the  Aircalls product value  comes from its  seamless integration with the other tools  used by our customers. Empowering conversations is also saving our users the time of logging calls into tickets, fetching information on CRMs, and tagging Helpdesk requests.We are looking for an  Senior Product manager - Commerce Platform  to work on our commerce capabilities: building self-service flows to drive expansion, ensuring retention of customers through product-led growth tactics, etc. This person will have to align with Engineering, Data Analysts, Go To Market teams and Product Marketing to define Aircalls vision for his/her scope of work and make it a success. This position is Remote from Portugal.

Your mission @Aircall:

Responsible for the Commerce Platform product scope, defining its vision to achieve the companys goals and working with a team of 10+ engineers to deliver the expected value to users Responsible for leveraging the Product Analytics team to take data-driven decisions on the path to objective achievement Responsible for every part of the product related to critical revenue metrics: cancellation flows, add-ons selling strategy, AB tests on pricing experiments, billing experience, etc. Responsible for aligning leaders of other functions around strategic product-led initiatives Responsible for implementing product-led growth initiatives with the help of Aircalls growth experts We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. Were a tribe of highly driven people, with a great sense of human connection and a clear focus. +5 years of business experience using analytics to drive product results Extensive experience in working with B2B SaaS softwares as a Product lead You have successfully driven the release of several product, features or flows and closely monitored their impacts on business metrics You are empathetic and understand the need for your stakeholders to be aligned and compelled to your vision Clear, structured thinking and excellent communication skills You are fluent in English (Spanish or French will be a plus) We know that success comes from smart work and deserves to be recognized and rewardedWe value people who are bold, ambitious, collaborative and customer-centric. Were a global community growing together.If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking forAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in. Why join us? Key moment to join Aircall in term of growth and opportunities‍️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits (health coverage, lunch, commute, sports)DE&I Statement: At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other . We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.