Business Development District Manager

2 weeks ago

Indianapolis, United States LACOSTA Facility Support Services Full time

Business Development District Manager

Job description

As the Business Development District Manager, this person will lead, serve, and coach multi-site operations with safety, teamwork, systems, and productivity. This role will provide the LACOSTA team with all necessary tools, equipment, and resources to succeed and grow.

They will delegate and empower employee talent to manage equipment maintenance, execute and comply with company management systems, practices and policies, and the development of the team.

They will build and manage strategic relationships with customers and integrate our systems, leadership, and work standards to maximize customer service and satisfaction. Satisfied customers buy, and identifying customer challenges, needs and opportunities should lead to customer expansion and sales.

They will drive corporate sales in the pursuit of additional customers in the geographic vicinity to drive our business forward.

Build financial budgets and plans and engage each site’s leadership team to deliver a healthy financial performance.

ROLE RESPONSIBILITIES:

Lead, serve and coach multi-site operations with safety, teamwork, systems, and productivity.

Provide the guidance, structure, organization, plans, and communication necessary to develop and empower each site’s leadership team, key employees, so they may create the environment for safe, productive, and customer satisfied work.

· Perform weekly visits to each site, with engagements with the customer’s leadership, to sample the site’s culture, performance, and compliance with company’s expectations.

o Deliver monthly calendar with visit plans so all people are properly supported.

· Lead the development and maintenance of the Company’s playbook, providing a quality snapshot of the site’s and customer’s health.

· Hire, develop and maintain each site’s leadership team with necessary talent and skill sets necessary to fulfill customer needs and expectations.

· Influence and steer each site’s subculture that aligns and compliments our company’s culture and values.

· Coach/guide the site’s management and leadership team to organize and distribute work responsibilities that capitalize employee’s talents and customer’s needs.

· Coach/guide, and if necessary, install company systems, practices, and policies, ensuring compliance with company standards.

· Find opportunities to stretch and grow employees, encouraging them to take on vertical responsibilities.

· Coach/guide, and if necessary, create master sanitation schedules, JESs, and Janitorial cleaning plans with people assignments and walk throughs.

· Be accountable to each site’s leadership team, ensuring they hold to their role responsibilities, and set high performance, culture, and customer expectations.

SKILLS AND KNOWLEDGE:

Technical Skills Include:

· Master of Janitorial and Industrial Cleaning practices and equipment

· Sanitation knowledge and management

· Adept at designing Master Sanitation Plans and Cleaning JES and SOPs.

· Customer relationship management

· Management organization and strategic planning.

· People development plans.

· Financial knowledge and budget management.

· Safety practices and OSHA knowledge

 

They will delegate and empower employee talent to manage equipment maintenance, execute and comply with company management systems, practices and policies, and the development of the team.

 

They will build and manage strategic relationships with customers and integrate our systems, leadership, and work standards to maximize customer service and satisfaction. Satisfied customers buy, and identifying customer challenges, needs and opportunities should lead to customer expansion and sales.

 

Assisting corporate sales in the pursuit of additional customers in the general vicinity so we may diversify our business, and therefore stability for our employees and our company.

 

Build financial budgets and plans and engage site leadership team to deliver a healthy financial performance.

 

 

Overview

For over 40 years, LACOSTA Facility Support Services has provided Janitorial Services, Managed Labor, Production & Warehouse Services, Painting Services and Site Maintenance Services to America’s leading companies. We excel in a wide range of complex environments - from corporate campuses and educational institutions, to industrial manufacturing facilities, pharmaceutical manufacturing facilities, and healthcare environments. LACOSTA has grown steadily through both business referrals and expansion, and manages multiple locations for numerous customers. We have the critical mass to bring industry-leading management expertise, equipment, and best practices to our customers, while retaining the flexibility and responsiveness of a smaller company. With the resources of a large organization and the freedom to invest in long-term goals, LACOSTA has built a management and service infrastructure focused on serving the long-term needs of our customers. LACOSTA’s success is based on its People, Process, and Productivity approach to delivering Operational Excellence. Operational Excellence is what sets us apart from our competition. It means simply that you receive the benefits of a highly trained and motivated workforce, state-of-the-art technology, the highest safety, training and compliance standards, a seamless transition, and measurable results.

JOB LOCATION:

Headquarters in the Main Office or District office. Locations and times of work will vary by need in all locations. The position will require regular off shift inspection and management as well as travel to out of state site locations as required.

 

SKILLS AND KNOWLEDGE:

Technical Skills Include:

  • Master of Industrial Cleaning practices and equipment
    • Pressure washing
    • Hydro blasting
    • Vac truck operations
  • Sanitation knowledge and management
  • Adept at designing Master Sanitation Plans and Cleaning SOPs
  • Customer relationship management
  • Management organization and strategic planning.
  • People development plans.
  • Financial knowledge and budget management.
  • Safety practices and OSHA knowledge
 

Behavioral Skills include:

  • Team leadership and management
  • Servant leadership and people skills.
  • Strong communication and organization skills.
  • Compliance minded, pursues order and structure for others to live in.
  • Strong delegation skills.
 

Administrative Skills Include:

  • Strong computer skills including Microsoft products, and ERP systems.
  • Financial knowledge, specifically simple cost accounting and budget development and management.


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