Enrollment Representative II
4 months ago
Description
Logistics
This position is full time (40 hours/week) Monday-Friday 8:30-5:00 at the Percival location. This position has the possibility to be fully < after 6 months of training.
What You Will Do:
Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions. Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cardsResponds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution. Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.
To Qualify for This Position, You Will Need:
High School Diploma or equivalent Required Work Experience: 2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent). Ability to acquire knowledge of the membership system. Good judgment. Effective customer service and organizational skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion. Microsoft Office.What We Prefer:
Prior Customer Service Experience Microsoft Office (Word & EXCEL)What We Can Do for You:
401(k) retirement savings plan with company match. Subsidized health plans and free vision coverage. Life insurance. Paid annual leave – the longer you work here, the more you earn. Nine paid holidays. On-site cafeterias and fitness centers in major locations. Wellness programs and healthy lifestyle premium discount. Tuition assistance. Service recognition. Incentive Plan. Merit Plan. Continuing education funds for additional certifications and certification renewal.-
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