Help Desk Specialist 2

4 months ago


Springfield, United States eTeam Inc Full time

Onsite Springfield required. (hours are between 7-7pm Mon-Friday with 8 hour shifts, 40 hours week

Job Responsibilities:

  • Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed application, hardware and software products supported by IT
  • The primary goal is to provide high quality, accurate and time-sensitive service to our customers in a high volume help desk call center environment
  • Is responsible for providing exceptional customer service in a call center environment and technical support by troubleshooting, triage, and management of the incident lifecycle, for all supported business groups and products
  • Utilize internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues
  • Escalate issues to next level support when the solution is unknown or cannot be found within defined timeframes
  • Resolve 70% or more of incidents at first point of contact, achieves performance goals and increased productivity

Role Characteristics:

  • Possess strong written and oral communication skills
  • Exhibits exceptional Customer Service soft skills
  • Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
  • Illustrates high attention to incident description, detail and impact
  • Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas
  • Call center environment

Education:

  • Associates degree preferred; HS Diploma/ GED required


  • Springfield, Illinois, United States eTeam Inc Full time

    Job Summary: eTeam Inc is seeking a highly skilled Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced call center environment. Key Responsibilities: Respond to and resolve customer inquiries and technical issues in a...

  • Help Desk Specialist

    3 weeks ago


    Springfield, Illinois, United States Connection Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Agent to join our team at Connection. As a Help Desk Agent, you will be responsible for providing technical support and assistance to our customers, resolving complex technical issues, and ensuring that our customers receive exceptional service.Key ResponsibilitiesProvide technical support...


  • Springfield, Illinois, United States OWN Full time

    Help Desk Technician Job DescriptionAt OWN, Inc., we're seeking a skilled Help Desk Technician to join our Springfield team. As a Help Desk Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our users, ensuring they have the tools and resources they need to succeed.Responsibilities:Provide timely and...

  • Help Desk Technician

    4 weeks ago


    Springfield, Massachusetts, United States American Cybersystems Full time

    Job Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at American Cybersystems. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients...


  • Springfield, Illinois, United States ManTech International Corporation Full time

    Job SummaryManTech International Corporation is seeking a motivated and customer-oriented Junior Help Desk Specialist to join our team in the Springfield, VA area. As a key member of our Mission, Cyber, and Intelligence Solutions group, you will provide unparalleled support to our customer and begin an exciting and rewarding career within...


  • Springfield, United States OWN Full time

    In April 2023, we changed our name from Anderson Engineering, Inc. to OWN, Inc. to be more reflective of our team and the mindset that makes us go. While the name may be new, the links to the past have led us to what we are today: a community of talented employee-owners driven by mutual success. OWN, Inc. is an engineering firm that believes in the power of...


  • Springfield, United States OWN Full time

    In April 2023, we changed our name from Anderson Engineering, Inc. to OWN, Inc. to be more reflective of our team and the mindset that makes us go. While the name may be new, the links to the past have led us to what we are today: a community of talented employee-owners driven by mutual success. OWN, Inc. is an engineering firm that believes in the power of...


  • Springfield, Illinois, United States Vectrus Full time

    Job Title: Service Desk SpecialistAt Vectrus, we are seeking a skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to our customers across the globe.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve technical issues in a timely and...


  • Springfield, Illinois, United States V2X Full time

    Job Title: Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at V2X. As a Service Desk Specialist, you will be responsible for providing technical assistance and support to our customers, resolving IT-related service requests, incidents, and problems.Key Responsibilities:Receive, prioritize, document, and...


  • Springfield, Illinois, United States Missouri State University Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented CIT Help Desk Operator to join our team at Missouri State University. As a key member of our support team, you will be responsible for providing exceptional technical support to our students, faculty, and staff.Key ResponsibilitiesAnswering phone calls and responding to technical issues in a...


  • Springfield, United States Vectrus Full time

    Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • IT Support Specialist

    1 month ago


    Springfield, United States Topre America Corporation Full time

    Job DescriptionJob DescriptionWe are seeking an experienced IT Support Specialist Level 2 to join our dynamic team. As an IT Support Specialist Level 2, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and...


  • Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...


  • Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...


  • Springfield, Illinois, United States ASM Research Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at ASM Research. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service, responding to...


  • Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...


  • Springfield, United States Help At Home Full time

    Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our...


  • Springfield, Illinois, United States eTeam Inc Full time

    Job Summary: eTeam Inc is seeking a highly skilled and motivated Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced and dynamic environment. Key Responsibilities: Incident Resolution: Respond to and resolve technical...


  • Springfield, Virginia, United States Vectrus Full time

    Job DescriptionOverviewVectrus is seeking a highly skilled Senior Service Desk Specialist to join our team. As a key member of our Information Technology (IT) Enterprise Service Desk, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesReceive, prioritize, and actively resolve end-user submitted requestsUse...


  • Springfield, Illinois, United States V2X Full time

    Position OverviewV2X is a global leader in providing innovative solutions that merge physical and digital infrastructures. With over a century of experience in mission support, we are dedicated to enhancing security, optimizing logistics, and improving operational readiness. Our company, valued at $3.9 billion and comprising 16,000 professionals,...