Help Desk Technician

1 week ago


Springfield, Illinois, United States OWN Full time
Help Desk Technician

At OWN, Inc., we're seeking a skilled Help Desk Technician to join our Springfield team. As a Help Desk Technician, you'll play a vital role in providing technical support and troubleshooting assistance to users in resolving hardware and software issues.

Responsibilities:
  • Provide technical support and troubleshooting assistance to users in resolving hardware and software issues.
  • Respond to and resolve help desk tickets and inquiries in a timely and professional manner.
  • Install, configure, and maintain computer systems, peripheral devices, and software applications.
  • Set up and maintain user accounts and access rights in accordance with company policies and procedures.
  • Collaborate with the IT team to deploy and upgrade software applications across the organization.
  • Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
  • Conduct regular system audits to ensure data integrity and security.
  • Perform routine maintenance tasks such as system backups and software updates.
  • Train end-users on basic troubleshooting techniques and proper use of software and hardware.
  • Monitor and respond to IT security incidents, including virus and malware detection and removal.
  • Coordinate with vendors and service providers to resolve technical issues and obtain necessary support.
  • Document and maintain accurate records of help desk activities, including issue resolutions and troubleshooting steps.
  • Stay up-to-date with industry trends and advancements in technology to provide proactive support and recommendations.
Qualifications:
  • A bachelor's degree in information technology, computer science, or a related field is preferred. Relevant certifications or equivalent work experience will also be considered.
  • Proven experience in providing technical support and troubleshooting assistance to end-users.
  • Strong knowledge of hardware, software, and network troubleshooting principles.
  • Proficiency in using and supporting Google Suite applications, AutoCAD, and Deltek (or similar project management/accounting software).
  • Familiarity with network infrastructure, including routers, switches, firewalls, and wireless technologies.
  • Solid understanding of computer systems, including hardware components, operating systems, and software applications.
  • Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
  • Familiarity with IT security best practices and procedures.
  • Ability to work independently as well as collaborate effectively within a team environment.

  • Help Desk Specialist

    20 hours ago


    Springfield, Illinois, United States The Computer Merchant, LTD. Full time

    Job Title: Help Desk TechnicianJob Summary:The Computer Merchant, LTD. is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our customers and employees.Key Responsibilities:Respond to and resolve technical issues and inquiries in a timely and...

  • Help Desk Specialist

    2 weeks ago


    Springfield, Illinois, United States OWN Full time

    Help Desk Technician Job DescriptionAt OWN, Inc., we're seeking a skilled Help Desk Technician to join our Springfield team. As a Help Desk Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our users, ensuring they have the tools and resources they need to succeed.Responsibilities:Provide technical support...

  • Help Desk Specialist

    3 weeks ago


    Springfield, Illinois, United States OWN Full time

    Help Desk Technician Job DescriptionAt OWN, Inc., we're seeking a skilled Help Desk Technician to join our Springfield team. As a Help Desk Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our users, ensuring they have the tools and resources they need to succeed.Responsibilities:Provide timely and...

  • Help Desk Specialist 2

    19 hours ago


    Springfield, Illinois, United States eTeam Inc Full time

    {"h1": "Help Desk Specialist 2", "p": "At eTeam Inc, we are seeking a highly skilled Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced call center environment.", "ul": [{"li": "Provide high-quality, accurate, and...


  • Springfield, Illinois, United States Missouri State University Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented CIT Help Desk Operator to join our team at Missouri State University. As a key member of our support team, you will be responsible for providing exceptional technical support to our students, faculty, and staff.Key ResponsibilitiesAnswering phone calls and responding to technical issues in a...


  • Springfield, Illinois, United States eTeam Inc Full time

    Job Summary: eTeam Inc is seeking a highly skilled Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced call center environment. Key Responsibilities: Respond to and resolve customer inquiries and technical issues in a...


  • Springfield, Illinois, United States ManTech International Corporation Full time

    Job SummaryManTech International Corporation is seeking a motivated and customer-oriented Junior Help Desk Specialist to join our team in the Springfield, VA area. As a key member of our Mission, Cyber, and Intelligence Solutions group, you will provide unparalleled support to our customer and begin an exciting and rewarding career within...


  • Springfield, Illinois, United States ManTech International Corporation Full time

    Job SummaryManTech International Corporation is seeking a motivated and customer-oriented Junior Help Desk Specialist to provide technical assistance and support to our customers in the Springfield, VA area.ResponsibilitiesProvide technical assistance and telephonic support for Service Desk to Intel Customers.Maintain documentation of problems and meet...

  • Help Desk Technician

    2 weeks ago


    Springfield, Illinois, United States MS Companies Full time

    Job Summary:MS Companies is seeking a skilled IT Support Specialist II to join our team. As a member of our IT Helpdesk Team, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Configure, install, and repair computers and other electronic office equipment.Troubleshoot hardware and software issues on...


  • Springfield, Illinois, United States V2X Full time

    Job Title: Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at V2X. As a Service Desk Specialist, you will be responsible for providing technical assistance and support to our customers, resolving IT-related service requests, incidents, and problems.Key Responsibilities:Receive, prioritize, document, and...


  • Springfield, Illinois, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Provide attentive and courteous service to guests during check-in, throughout...


  • Springfield, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Key Responsibilities:Register guests and process check-ins and...


  • Springfield, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register guests and...


  • Springfield, Illinois, United States ASM Research Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at ASM Research. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service, responding to...

  • Front Desk Associate

    4 weeks ago


    Springfield, Illinois, United States Highgate Hotels Full time

    Front Office Agent Job DescriptionHighgate Hotels is seeking a skilled Front Office Agent to provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide attentive and courteous service to guests during check-in,...


  • Springfield, Illinois, United States Molina Immigration Full time

    Job Title: Bilingual Front Desk ReceptionistWe are seeking a highly skilled and experienced Bilingual Front Desk Receptionist to join our team at Molina Immigration. As a key member of our administrative team, you will be responsible for providing exceptional customer service to our clients and potential clients, while also handling various administrative...


  • Springfield, Illinois, United States TownePlace Suites Springfield Full time

    Job Title: Front Desk AgentJoin the TownePlace Suites Springfield team as a Front Desk Agent and provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Responsibilities:Provide attentive and courteous service to guests during check-in,...


  • Springfield, Illinois, United States Smartech Full time

    Job Overview:URGENT HIRING REQUIREMENTFlexible work hours | Independent Contractor PositionAt SMARTECH, a leading provider of maintenance services for PCs, servers, and printers, we are seeking a skilled IT contractor to enhance our operations. Candidates should possess a minimum of two years of practical experience in IT hardware, excelling in a dynamic...


  • Springfield, Illinois, United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Network Analyst/PC Technician to support our IT Management, Performance Analysis, and Collaborative Technologies (IMPACT II) Contract. The ideal candidate will provide end-to-end support for asset management, imaging, and shipment of devices to field sites.Key ResponsibilitiesPerform on-site inventory, packing,...


  • Springfield, Illinois, United States Dunhill Professional Search Full time

    Job Description:As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary role will be to receive and respond to customer inquiries, issues, and requests in a timely and professional manner.Key Responsibilities:Provide technical support and troubleshooting for routine...