Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all parkers.
Key Responsibilities- Provide premier customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
- Help patrons find the parking garage/lot they are looking for, putting their needs and comfort first.
- Provide general property information to the guest.
- Walk and/or drive company vehicle between different parking lots and identify parking violators around the Airport.
- Issue the appropriate parking violation notice.
- Communicate any issues or concerns seen on parking lots to location Manager.
- Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
- Ensure proper garage/lot signage is displayed and communicate any observed deficiencies with Manager.
- Conduct general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc.
- General maintenance of machines such as putting in new receipt rolls but not limited to.
- Basic janitorial type cleaning of parking lots. Picking up any trash you see on ground.
- Complete all required data entry, paperwork, and reports accurately and efficiently to account for any and all collected parking revenues and violations issued.
- Add/delete monthly accounts, and key in required information for monthly parkers in the parking revenue control system.
- Conduct license plate inventory.
- Be in full LAZ Parking uniform, on time, and ready to work when scheduled.
- Be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
- Work primarily without direct supervision and follow directions of supervisors when requests are made.
- Assist customers in garages, lanes, and in the parking office.
- High school diploma or GED preferred but not required.
- Strong customer service experience.
- Parking industry experience is preferred but not required.
- Ability to speak, read, and comprehend the English language.
- Ability to handle challenging and at times, emotionally charged situations.
- Ability to make decisions independently and stay firm on decisions made (not easily persuaded).
The Customer Service Representative will work in a fast-paced environment, interacting with customers and resolving issues in a professional and courteous manner. The position requires the ability to work independently and as part of a team, with a strong focus on customer satisfaction and revenue collection.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a dynamic environment and adapt to changing situations. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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