Clinical - Care Manager (RN)

3 weeks ago

Palm Springs, United States Axelon Services Corporation Full time
Location: Remote, nationally. Exclude California, Colorado, New York.

SHIFT: Training 9am-5:30pm M-F, after training will be a set schedule 8 hours a day between 8am-8pm ET, Monday through Friday.

Duration: 6+ months, possible extension

Job Description: Position Purpose:
Develops, assesses, and facilitates complex care management activities for primarily physical needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families.

Education/Experience:
Requires a Degree from an Accredited School of Nursing or a Bachelor's degree in Nursing and 2 4 years of related experience.

License/Certification:
RN - Registered Nurse - State Licensure and/or Compact State Licensure required.

Walk me through the day to day responsibilities of this the role and a description of the project:
  • Case management for specialty pharmacy. The candidate will not have a set list of patients to manage day after day. The work is generated by the day to day needs of the patients. Direct telephonic patient care. Counsel patient and caregivers on medication administration, side effects, disease state, and identify potential drug to drug interactions. Sometimes reaching out to providers to help facilitate addressing issues and follow-ups

Job Duties:
Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends and/or facilitates the plan for the best outcome

Develops ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources to address member's unmet needs

Identifies problems/barriers to care and provide appropriate care management interventions

Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services

Provides ongoing follow up and monitoring of member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs

Provides resource support to members and care managers for local resources for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate

Facilitate care management and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services

May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources

Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators

Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits

Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner

Other duties or responsibilities as assigned by people leader to meet business needs
Performs other duties as assigned Required Skills/Experience: Preferred Skills/ Experience: 1. 4+ years of applicable nursing experience 1. Spanish-Speaking 2. 2. Pharmacy experience. 3. 3. Education Requirement: RN- Associate Degree Education Preferred: Software Skills Required: Microsoft Office, Required Certifications: RN Required Testing:

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