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Front Desk Agent

3 months ago

Houston, United States Remington Hotels Full time

Job Description

What you will be doing

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location Description

2911 Sage Road, Houston, Texas 77056 Welcome to Embassy Suites Houston - Near the Galleria. Our hotel, just steps from Houston's legendary Galleria, offers shopping packages perfect for a trip to the Galleria along with other unique destinations, including Highland Village, Uptown Park, and Rice Village. Enjoy convenient access to companies such as AECOM, Imperial Oil, Chevron, BP and the Texas Medical Center near MD Anderson.

Requirements

What we are looking for

High work ethic and self-initiative May be required to work varying schedules to include nights, weekends, and holidays Someone who enjoys working as and being part of a team that provides great experiences for our Guests