Retail Customer Service Representative

3 weeks ago


Jacksonville, United States Once Upon A Child Full time
Benefits/Perks
  • Energetic, Fun Workplace
  • Flexible Schedule
  • Employee Discounts
  • Competitive Wages
  • Opportunity for Advancement
Job Summary
We are seeking a friendly and service-oriented Customer Service Representative to join our team. In this role, you will communicate with customers to identify their shopping needs, and provide great customer service to ensure an excellent shopping experience. Responsibilities may include processing inventory, stocking shelves, processing sales transactions at the register and maintaining the store's appearance. The ideal candidate is friendly, experienced in customer service, and possesses cash register or POS operation experience.

Responsibilities 

  • Welcome each customer with a smile and provide assistance while they are shopping
  • Follow all safety and loss prevention procedures
  • Ring up sales at a register
  • Collect payments via cash or credit card
  • Issue receipts and refunds to customers
  • Stock aisles and maintain store 
  • Drive sales by participating in product promotions and initiatives set forth by the company.
  • Develop and maintain solid product knowledge for the purpose of assisting customers with their selections
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
Qualifications


  • High school diploma/GED
  • Ability to read, count, write and communicate clearly and effectively
  • Understanding of Sales Techniques and best Customer Service Practices
  • Ability to efficiently and accurately work a register 
  • Work well in a team environment
  • Willing to work a flexible schedule
Requirements


  • Available to work Mornings (8:30am-4:00pm), Evenings (3:00pm-8:30pm) and Weekends(Saturday & Sunday)
  • Register or POS system experience (6+ months)
  • Retail experience in a clothing or children's store
Compensation: $13.00 per hour



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