Business Manager III

4 months ago

Greenville, United States Thermo Fisher Scientific Full time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Greenville, NC

Drug Product Division

Discover Impactful Work:

As a at Thermo Fisher Scientific Inc., you will have the outstanding opportunity to lead day-to-day activities of client accounts, ensuring exceptional client service and satisfaction. In this role, you will be the primary contact for client questions, issues, and feedback, building strong client relationships and driving the success of commercial and development projects.

A Day in the Life:

Act as the primary contact for client questions, issues, and feedback, providing premier service and support

Facilitate business review meetings, ensuring effective communication and collaboration with clients

Create and maintain project schedules, coordinating forecasting and demand planning for client prioritization

Build and maintain billing plans and schedules for service revenue, ensuring accurate and timely invoicing

Collaborate with internal teams to resolve significant client issues, protecting company and client interests

Serve as the client site representative, ensuring the best-in-class service for clients

Input accurate demand forecasts into the Site & Operation (S&OP) cycle, analyzing monthly revenue forecasts

Ensure adherence to contractual requirements, provide supplementary services, and handle annual contract pricing.

Facilitate project closure and launch reviews, ensuring detailed execution

Identify new sales and portfolio expansion opportunities within site processes

Education:

Bachelor’s degree in Science, Business, or related field required

Master's degree preferred or equivalent experience

Experience:

1+ yrs of pharmaceutical industry experience preferred

Client interface experience required

Equivalency:

Equivalent combinations of education, training, and meaningful work experience may be considered.

Proficiencies:

Strong interpersonal and communication capabilities

Familiarity with GMP and the pharmaceutical industry highly desirable

Well-organized and detailed, with excellent negotiation skills

Leadership and conflict resolution skills preferred

Ability to prioritize multiple tasks and handle overall client relationships

Physical Requirements:

Position requires ordinary ambulatory skills and physical coordination sufficient to move about office locations; visual acuity to use a keyboard, computer monitor, and read materials for prolonged periods of time.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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