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Support Engineer

4 months ago

Dallas, United States Stand 8 Full time
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world

We are currently seeking an exceptional Support Engineer Technical Lead to join our Information Technology team. As a Support Engineer Technical Lead, you will play a key role in providing technical support for our active trading environment. This hands-on position involves engineering, deploying, and sustaining systems and applications crucial to the daily operations of our end users. Our IT team focuses on collaboration, mentorship, and the implementation of cutting-edge technologies, primarily based on Microsoft technologies.

Requirements
  • Bachelor's degree, preferably in Management Information Systems or Computer Sciences
  • 6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment
  • 2+ years engineering and implementing end user systems in an enterprise environment
  • Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
  • Install, configure, test, and maintain operating systems, application software, and management tools
  • Experience managing projects including milestones and target completion dates
  • Knowledge of desktop and server hardware, including performance optimization
  • Familiarity with MDM/MAM solutions
  • Fundamental knowledge of IP networking, routing, and system security
  • Strong exposure to utilizing PowerShell in management of systems
  • Proficiency in VOIP and SIP video conferencing technologies
  • Excellent written and verbal communications skills and strong customer service experience
  • Insatiable level of technical curiosity
  • Availability for night and weekend on-call work as well as light travel
  • Must be physically able to lift and carry computers and other related equipment of up to 50 lbs. Beneficial Skills and Interests
  • Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
  • Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
  • Understanding of Unix/Linux especially RHEL and CentOS
  • Basic understanding of coding best-practices and version control
  • Usage of configuration management systems and automation technologies such as Ansible
  • Exposure to JIRA and Confluence or similar suites or ticketing systems
  • Software management including repackaging, scripted installations, and deployment
  • Leading technical training, both one-on-one and in group sessions
  • MCP/MCSE/CCNA or equivalent a plus
  • Knowledge of the Securities and Trading industry
Success Factors
  • Strong verbal and written communication skills
  • Ability to coach and mentor early career engineers
  • Passion for technology and desire to stay informed of the latest trends and best practices
  • Comfort in high pressure environments
  • Proven troubleshooting methodology and problem-solving skills
  • Ability to manage an active task list and consistently meet deadlines
Additional Details

The base salary range for this position is $140k - $20k annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits
  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 80 hours paid time off annually, plus 8 company paid holidays
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow
About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at stand8.io and reach out to explore opportunities to grow together