Product Support Engineer

2 months ago


Dallas, United States Orama Solutions Full time

Job Title: Product Support Engineer


Location: Dallas, TX

Orama Solutions are proud to be partnered with a leading Cybersecurity vendor flying high after a $3bn valuation. Following on from over $400m in Funding from leading Venture Capital firms including Cyberstarts and Seqouia Capital the journey is just getting started. HUGE opportunity to work under a world class leadership team with a history of successful exits as well as an industry leading product showing no sign of slowing down.


Are you passionate about technology and problem-solving? We’re seeking a talented Product Support Engineer to join a dynamic and innovative tech company specializing in cutting-edge network security solutions. This is an exciting opportunity to contribute to a fast-paced environment while helping clients optimize their security infrastructure.


Key Responsibilities:

  • Provide expert technical support for our network security products.
  • Troubleshoot and resolve complex issues related to product functionality and performance.
  • Collaborate with cross-functional teams to enhance product quality and user experience.
  • Assist in onboarding and training clients on our products.
  • Document issues and solutions to improve future support processes.

Qualifications:

  • Proven experience in troubleshooting network security issues.
  • Strong understanding of networking concepts and security protocols.
  • Excellent problem-solving and communication skills.
  • Ability to work effectively both independently and as part of a team.
  • Experience in customer support or technical support roles is a plus.

Why Join Us?

  • Be part of a forward-thinking company dedicated to innovation in network security.
  • Work in a collaborative and inclusive environment.
  • Opportunity for professional growth and development.

If you're ready to take on new challenges and help shape the future of network security, we’d love to hear from you



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