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Systems Operation Engineer

2 months ago

Charlotte, United States WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Systems Operations Engineer to support the Mobius Platform team, part of Enterprise Content Management (ECM) for Digital platform engineering. This role will support the ECM Center of Excellence Delivery teams for layered vendor production administration, and production support; setup, modernization, supporting mainframe apps, and supporting delivery and production for multiple "crown jewel" customer-facing applications.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:
  • Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
  • Identify opportunity for process improvements within technical support strategies and plans
  • Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
  • Present recommendations for resolving complex technical queries
  • Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
  • Work as an internal consultant regarding use of tools and processes
  • Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Required Qualifications:
  • 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
  • 2+ years of experience working with an Enterprise Content Management (ECM) or Service Oriented Architecture Enablement

    or Webservice architecture or REST based design or platform technologies or cloud native tech stack
Desired Qualifications:
  • Experience participating in all aspects of the software development life cycle for cloud solutions, including planning, requirements, development, testing, and quality assurance
  • Experience troubleshooting incidents, identify root cause, fix and document problems, and implement preventive measures
  • Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale data processing
  • Familiarity with Enterprise Content Management principles and practices
  • Familiarity with MOBIUS ECM repository
  • Understanding of Cloud native technologies and concepts (Azure, GCP, PCF)
  • 1+ Years experience in API or Microservices development
  • 2+ years of experience developing or supporting IT Service Management Solutions (ITSM)
  • Ability to lead and manage to production goals, deadlines, and various metrics
  • Ability to identify root-cause issues/improvement opportunities, and design approaches
  • Experience with a customer service mindset and a focus on continuous improvement
  • 2+ years of distributed servers platform experience
  • 2+ years of application production support experience
  • 2+ years experience with Python, C#
  • 2+ years experience with Microsoft SQLServer
  • Experience in Familiarity with Ansible, Prometheus, and Cloud engineering concepts etc.
  • Experience in implementation of security concepts, and cloud native technologies
  • Experience in providing directions to leverage different platform tools like Google logging or Grafana, ThousandEyes or
  • Harness to build different platform capabilities or any other monitoring or alerting tools (Splunk, AppDynamics, BigPanda etc.)
  • Experience / Knowledge of SAN, encryption
  • Ability to adopt an expert engineering mindset and attitude towards learning; ready to face new technical challenges.
  • Mainframe experience (TSO, JCL, NDM, CA7)
Locations:
  • 1525 W W T Harris Blvd., Charlotte, NC
  • 2600 S Price Rd., Chandler, AZ
  • 2222 W Rose Garden Ln, Phoenix, AZ
Job Expectations:
  • Ability to work extra hours when needed
  • Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
  • This position offers a hybrid work schedule
  • Relocation assistance is not available for this position
Pay Range:

For NC locations only: $30.58 - $54.33 houlrly

Benefits:
  • Information about Wells Fargo's US employee benefits
  • Information about Wells Fargo's International employee benefits
Posting End Date:

1 July 2024

* Job posting may come down early due to volume of applicants

Posting End Date:
27 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.