Information Specialist IV

4 weeks ago

Georgetown, United States NavitsPartners Full time

Job Title: Information Specialist IV
Location: Austin, TX (3 Days onsite, 2 Days remote)

Job Description:

The Department of State Health Services (DSHS) is seeking an Information Specialist IV to answer calls and emails directed to DSHS Customer Service, addressing questions or referring them to the appropriate agency program or external contact. This role will involve accessing standardized messaging to respond to customer inquiries and conducting research as needed to provide additional information about agency programs and operations. The position is also responsible for entering all contacts in an electronic database for tracking.

Essential Job Functions:

  • External Presentations (30%): Assist with developing presentations for the DSHS Commissioner and preparing other outward-facing documents. Help edit presentations and other documents for plain language, accessibility, and formatting, and assist with graphic art.
  • Legislative Reports (30%): Help schedule and run kickoff meetings for legislative reports, assist with organizing legislative report archives, researching statutes, and maintaining an agency-wide tracking system.
  • Training Materials Development (20%): Help develop materials and assist with setting up and facilitating training sessions for agency-wide processes.
  • Website Content Management (20%): Help review and update content on DSHS internal website pages.

Knowledge, Skills, and Abilities:

  • Skill in communicating effectively both verbally and in writing.
  • Proficiency with Microsoft Office Outlook, Word, Excel, SharePoint, and Teams.
  • Ability to work independently and multitask.
  • Ability to determine the complexity of an issue and triage to the appropriate agency or program.
  • Ability to interpret and apply agency, state, and federal rules, regulations, policies, and procedures.
  • Ability to work and communicate with individuals in personal crises and in confrontational situations.
  • Ability to interact with all persons, internal and external, with empathy and compassion.
  • Ability to write and edit documents containing complex information.

Preferred Qualifications:

  • Knowledge of DSHS and/or health and human services programs and services.
  • Knowledge of or experience working in public health or a related field.
  • Experience answering calls from the public.

Initial Selection Criteria:

  • One (1) year of direct experience with DSHS in a similar capacity.
  • Minimum one (1) year experience in customer service coordination, report development, editing and review, data management, and tracking for interagency purposes, Microsoft Office Suite products, health and human services, and public health.

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