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Customer Service Information Coordinator

2 months ago

Georgetown, United States NavitsPartners Full time

Job Title: Information Specialist IV
Company: NavitsPartners

Position Overview:

NavitsPartners is looking for an Information Specialist IV to manage inquiries directed to our Customer Service team. This role involves addressing questions and directing them to the appropriate program or external contact. The successful candidate will utilize standardized messaging to respond to customer inquiries and conduct research as necessary to provide comprehensive information about our services and operations. Additionally, the role requires maintaining an electronic database for tracking all interactions.

Key Responsibilities:

  • External Communications (30%): Assist in creating presentations for senior management and prepare various outward-facing documents. Edit materials for clarity, accessibility, and formatting, and provide support in graphic design.
  • Legislative Documentation (30%): Facilitate the scheduling and execution of meetings for legislative reports, assist in organizing report archives, research relevant statutes, and maintain a comprehensive tracking system.
  • Training Material Development (20%): Contribute to the creation of training materials and assist in organizing and facilitating training sessions across the organization.
  • Website Management (20%): Review and update content on internal web pages to ensure accuracy and relevance.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, SharePoint, and Teams.
  • Ability to work independently while managing multiple tasks.
  • Strong analytical skills to assess issues and direct them to the appropriate channels.
  • Knowledge of agency, state, and federal regulations and policies.
  • Experience in handling sensitive situations with empathy and professionalism.
  • Capability to engage with a diverse range of individuals.
  • Strong writing and editing skills for complex documentation.

Preferred Experience:

  • Familiarity with health and human services programs.
  • Background in public health or related fields.
  • Experience in customer service roles.

Initial Selection Criteria:

  • At least one year of relevant experience in a similar role.
  • A minimum of one year in customer service coordination, report development, data management, and proficiency with Microsoft Office Suite.