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Technical Sales Support

3 months ago

Dixon, United States ACTenviro Full time

Job Summary

This position will support operations for Advanced Chemical Transport (ACT) related to corporate on-site environmental services. The position includes oral and written communication with client representatives, data entry, reviewing and entering work orders, generating, and recording shipping documents, Internet research, desktop publishing, scheduling, and annual reporting.

Accountabilities 

Receive and prepare sales orders given by sales representatives or Clients Assist and provide support to sales staffAct as contact for accounts under $5K per year (replying to emails, responding to calls, scheduling with operations department, etc.)Taking incoming calls and providing pricing for small waste pick upsCreating and updating customer specific monthly and quarterly waste reports,Prepare and manage waste profiles within EnviroWare softwareAdvise sales of order status when required Prepare and present ARM on select accountsMiscellaneous tasks (prepping marketing packets, creating binders, etc.)Assist operations department with preparation of packetsHandle special projects on demand given by supervisorEstablish a teaming relationship with each assigned AM and their accounts in order to:Free AMs from appropriate administrative tasks allowing AMs to focus on new business salesProvide quality communication and service to current accounts Act as primary service contact for accounts on roster of AMs being supportedManage incoming sales inquiries Communicate with Account Managers, Operations, and clients regarding: order status, service requirements and any issues pertinent to all Follow up on customer issues, deliverables, etc. (post pick up phone calls)Review customer invoices (invoicing within 72 hours)- Sometimes with Special Projects OnlySales forecasting alignment with sales including discrepancy analysisPrepare quotations for new wastes at existing clients (accounts