Sr. Customer Solutions Mgr, Industry Products

3 months ago

Boston, United States Amazon Web Services, Inc. Full time
The AWS Industry Products (AIP) is chartered to build solutions that solve some of the biggest automotive technology challenges by partnering and co-developing with segment leading companies. Our team directly collaborates with strategic customers to build new, industry-specific products that directly impact and transform industries at AWS scale. We are a team of innovators that tackle difficult problems, and build products through fast iteration in a start-up like environment. We are looking for a highly experienced Technical Customer Solutions Manager to manage multiple co-development programs and help those customers get successful outcomes.

Key job responsibilities
We are seeking a seasoned leader to own one of our strategic Automotive co-development programs. As the Technical Customer Solutions Manager you are responsible for managing co-development investment ROI, co-development strategy, influencing product and security design, day-to-day co-development management/operations, executive engagement, and building a healthy and high performing co-development program. The Sr. Customer Solutions Manager is a leader that interfaces directly with AIP Auto and AWS IBU leadership to help drive broad industry transformation and game changing business outcomes on AWS. We are a collaborative organization with diverse backgrounds, start-up creativity, and an enduring curiosity and tenacity to make the world a better place for our customers and the world at large.
A successful candidate would have led strategic programs, collaborated closely with product and engineering organizations, be familiar with operational best practices, be versed in automotive systems, and have great business acumen.

About the team
AWS Industry Products (AIP) directly collaborates with strategic customers to build new, industry-specific products that directly impact and transform industries at AWS scale. We are a team of innovators that tackle difficult problems and build products through fast iteration in a start-up like environment.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Boston, MA, USA | New York, NY, USA

BASIC QUALIFICATIONS

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

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