Hotel Front Desk Agent

3 weeks ago


Queens, United States Synergy Hospitality Full time

Summary
The primary function of the Front Desk Agent (Guest Services Agent) is to assist the hotel guests, and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. As GSA you will be responsible for the check in and check out of hotel guests in a courteous, professional and timely manner.

Qualifications

To perform the job successfully, an individual must be able to adhere to each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and ability necessary to do so. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.

Essential Duties and Responsibilities

Knowledgeable in OnQ
Knowledgeable in the proper check-in/check-out procedures.
Ensure that guest needs and requests are met.
Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
Be aware of tone and composure when addressing guests and other Associates.
Ensure that guests' names are used throughout your interaction with them.
Complete daily shift checklist.
Make and confirm reservations.
Accountable for maintaining banks and/or cash drawers at the Front Desk.
Conduct daily bucket checks.
Complete and print all required daily reports, records and logs as necessary.
Complete courtesy calls within minutes of guest check in.
Ensure to sell and identify potential future business upon check in.
Prompt guests to fill out the survey upon check in.
Deposit guests' valuables in hotel safe deposit box.
Relocate guests to nearby hotels as necessary.
Answer and transfer calls in accordance with hotel standards.
Restock and organize all work areas as necessary.
Post charges to guest rooms, make changes, compute bills & collect payments.
Verify daily rate and availability.
Prompt guests to comment on their stay on Trip Advisor.
Attend all mandatory meetings and hotel functions.
Comply with all company standards and policies, as established in the employee handbook.
Other duties as required.

POSITION REQUIREMENTS

Must have a minimum of 1-2 years Hotel Customer Service experience, hotel setting strongly preferred. Thorough knowledge of customer service. The ideal candidate will demonstrate effective and professional written and verbal communications and have the ability to effectively communicate with guests and team members.



  • Queens, United States Volunteers of America-Greater New York Full time

    Front Desk Supervisor Queens, NY, USA Req #2997Wednesday, February 21, 2024Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and...

  • Front Desk Monitor

    7 days ago


    Queens, United States Volunteers of America - Greater New York, Inc. Full time

    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness,...

  • Front Desk Monitor

    4 days ago


    Queens, United States Volunteers of America-Greater New York Full time

    Front Desk Monitor -PT Queens, NY, USA Req #3154Tuesday, May 7, 2024Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and...

  • Front Desk Monitor

    13 hours ago


    Queens, United States Volunteers of America-Greater New York Full time

    Front Desk Monitor -PT Queens, NY, USA Req #3154Tuesday, May 7, 2024Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and...


  • Queens, United States Bells Staffing Services Full time

    Job Title: ReceptionistLocation: Jamaica, New YorkAbout Us: Bells Staffing Services is a leading provider of staffing and recruitment solutions, connecting top talent with exceptional opportunities across various industries. We pride ourselves on our commitment to excellence, professionalism, and personalized service for both our clients and candidates.Job...


  • Queens, United States Bells Staffing Services Full time

    Job Title: ReceptionistLocation: Jamaica, New YorkAbout Us: Bells Staffing Services is a leading provider of staffing and recruitment solutions, connecting top talent with exceptional opportunities across various industries. We pride ourselves on our commitment to excellence, professionalism, and personalized service for both our clients and candidates.Job...


  • Queens, United States Bells Staffing Services Full time

    Job Title: ReceptionistLocation: Jamaica, New YorkAbout Us: Bells Staffing Services is a leading provider of staffing and recruitment solutions, connecting top talent with exceptional opportunities across various industries. We pride ourselves on our commitment to excellence, professionalism, and personalized service for both our clients and candidates.Job...


  • queens, United States Carewell Medical Associates Full time

    Medical Assistant need for a busy internal medicine office in Jamaica, Queens and Queens Village . Must be hardworking, respectful, detail oriented, personable and a team player. Duties will include patient triage, phlebotomy, answering phones, registering patients, processing patient referrals, scheduling appointments etc. MUST HAVE EXPERIENCE IN PHLEBOTOMY...


  • Queens, United States ASCORE LLC Full time

    Job Description: We are looking for an experienced Office Front Desk Receptionist for a rehabilitation office. **Responsibilities**: - Greet patients and visitors in a professional and friendly manner - Answer phone calls and direct them to the appropriate department or individual - Schedule appointments and manage the appointment calendar - Verify patient...


  • Queens Village, United States Blink Holdings, Inc. Full time

    Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much know...


  • Queens, United States USTA National Tennis Center Inc. Full time

    United States Tennis Association (USTA) is the national governing body for the sport of tennis in the United States. Our mission is to promote the development of tennis as a means of healthful recreation, establish and maintain rules of play, and foster national and international amateur and professional tournaments.  The USTA’s crown jewel is the United...


  • Queens Village, United States ACMH, Inc. Full time

    Job DescriptionJob DescriptionPosition: Front Desk Clerk, 74 Avenue AReports to: Program Director, 74 Avenue AShifts: Full-Time - Thursday through Monday (3:00pm-11:00pm); Part-Time - Wednesday (3:00pm-11:00pm) and Saturday & Sunday (11:00pm-7:00am)Tasks:Monitoring the entry and egress of building residents and guests.Responsible for the distribution of...


  • Queens, United States Physical Therapy of New York Full time

    **Job description** **Key Responsibilities**: - Greet patients with a warm and welcoming demeanor, ensuring a positive first impression. - Schedule appointments, manage calendars, and coordinate patient flow to optimize clinic efficiency. - Collect patient information, insurance details, and update electronic health records accurately. - Answer phone...

  • Secretary

    6 days ago


    Queens, United States Ganeinu Academy Full time

    Job Overview: **Duties**: - Perform a variety of administrative tasks including managing calendars, scheduling appointments, and organizing meetings - Maintain office files and records both electronically and in hard copy - Greet visitors and direct them to the appropriate personnel - Assist with front desk duties as required - Strong organizational skills...


  • Queens, United States Goldfish Swim School Full time

    Make waves and pave the way for your career.  At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal...


  • Queens, United States St. John's University Full time

    St. John’s, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer...

  • Operations Manager

    15 hours ago


    Queens Village, United States Fitness International, LLC (LA Fitness) Full time

    The job of our Operation Manager is to ensure that our members receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. Our Operation Managers hire, train, and supervise all front desk, babysitting and janitorial staff. They also resolve membership issues, update past due accounts, manage payroll and supplies budgets...

  • Residential Aide

    4 days ago


    Queens, United States Neighborhood Association Full time

    Summary: The successful candidate will be responsible for the safety and security of the staff, clients at the work site. He/She will help to ensure that the front desk is secured at all times and house rules and operational procedures are followed. Responsibilities: The Residence Worker is responsible for, but not limited to: Monitor the clients, units,...


  • Queens, United States Indotronix International Corporation Full time

    Indotronix is seeking a R eceptionist in the New York locationJob Title: Receptionist Onsite position Monday thru Friday Location: New York Duration: 4 months***Bilingual speaking - must speak English & Mandarin and/or Cantonese for this locationHours per 7.5 day/37.5week Hours are 9:00am to 5:00pm with 30-minute lunch break.Job description ...


  • Queens, United States Bowery Residents Committee Full time

    DUTIES/RESPONSIBILITIES: Maintain cleanliness of interior and exterior of facility. Sweep and mop floor, clean bathrooms, and windows. Empty the garbage. Receive deliveries, lift boxes and pick-up supplies. Maintain inventory; fill in at front desk as needed and related duties as assigned. HOURS Full-time 37.5 hours per week + Tuesday-Saturday...