Human Resources Receptionist

1 month ago

Queens, United States St. John's University Full time

St. John’s, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

**Department**: Office of Human Resources

**Specific Job Title**: HR Receptionist

**Reports to**: Office Manager

**Campus**:Queens

**Job Summary**:
The HR Receptionist is the first point of contact for all employees, students, and visitors entering the Office of Human Resources at St. John’s University. Reporting to HR’s Office Manager, this position is pivotal in maintaining efficient operations and delivering exceptional customer service. The HR Receptionist will primarily be responsible for staffing the front desk and supporting the daily activities of the HR team including data entry, filing, and other clerical duties as needed.

**Essential Functions**:

- Staff the HR front desk during regular business hours, providing a welcoming and professional atmosphere for all visitors.
- Greet and assist visitors, employees, and students in person or via telephone, directing them to the appropriate HR team or employee for assistance.
- Answer inquiries and provide information regarding the HR department’s functions, including but not limited to Payroll, Recruitment, Student Employment, Training and Development, HR Services, Compensation, Equal Opportunity and Compliance, and Benefits.
- Assist with completion of HR paperwork and forms, including but not limited to I-9 Employment Eligibility Verification forms and tax forms.
- Provide administrative support as needed, including data entry, filing, and other clerical tasks.
- Collaborate with other University departments and offices as necessary to resolve inquiries or issues.
- Maintain cleanliness and organization of all common spaces within the HR office, including the front desk reception area, conference room, training room, kitchen, and other shared spaces within the office.
- Manage incoming and outgoing mail and packages for the HR office.
- Keep records of HR employees’ schedules, vacation, and sick time to ensure coverage and address any concerns.
- Monitor and manage office supply inventory to ensure adequate stock levels, facilitating smooth operations and timely procurement as needed.

**C**ompetencies**:

- Demonstrated ability to provide excellent customer service to all employees, students, and visitors, including being welcoming, responsive, and professional in all interactions.
- Strong ability to interact positively and respectfully with others, including coworkers, supervisors, and visitors, fostering a collaborative and supportive work environment.
- Excellent verbal and written communication skills are necessary to effectively communicate with a diverse group of individuals and convey information clearly and accurately.
- Strong organizational skills and ability to pay close attention to detail.
- Ability to handle sensitive information with discretion and maintain confidentiality in all aspects of the role, including handling employee records and personal information.
- Willingness to take initiative and seek opportunities to improve processes, provide assistance, and contribute to the overall success of the HR department and the University.
- Proficiency in using office equipment such as computers and printers, as well as familiarity with software programs such as Microsoft Office Suite.

**Work Environment**:
This position operates in a professional office environment and requires the use of standard office equipment such as personal computers, printers, etc.

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; move about; sit; to carry work and use controls; reach with hands and arms; cl

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