Restaurant Manager

6 months ago


Southaven, United States Dunkin' Full time

We are looking for a Restaurant Manager to help manage our Dunkin' Team


A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.

Responsibilities:

Team Environment:

  • Hire, train and develop their employees
  • Communicate job expectations to their employees
  • Plan, monitor, appraise and review their employees’ job performance
  • Provide coaching and feedback; disciplines when appropriate

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards and systems are executed
  • Prepare and complete action plans; implement production, productivity, quality and guest service standards
  • Complete audits and implement plans to drive system improvements

Profitability:

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Set sales goals and track results

Skills and Qualifications:

  • Fluent in English
  • Math and financial management
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • High School diploma, or equivalent

Competencies:

Great Focus:

  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Sets, prioritizes and maintains focus on important goals
  • Reads and interprets reports to establish goals and deliver results
  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making:

  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Identifies root cause of a problem and implements a solution to prevent from occurring
  • Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • Encourages collaboration 
  • Leads others; negotiates and takes effective action

Building Effective Teams

  • Identifies and communicates team goals
  • Monitors progress, measures results and holds others accountable 
  • Creates strong morale and engagement within the team
  • Accepts responsibilities for personal and team commitments
  • Recognizes and rewards employee’s strengths, accomplishments and development
  • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

  • Seeks to understand conflict through active listening
  • Recognizes conflicts as an opportunity to learn and improve
  • Resolves situations using facts involved, ensuring consistency with policies and procedures
  • Escalates issues as appropriate

Developing Direct Reports and Others

  • Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
  • Provides challenging assignments for the purpose of developing others
  • Uses coaching and feedback opportunities to improve performance
  • Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

  • Understands guest and competition; translates and applies own expertise to address business opportunities
  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
  • Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.



  • Southaven, Mississippi, United States Patrice & Associates Franchising, LLC Full time

    Job DescriptionRestaurant General Manager We are seeking a highly skilled Restaurant General Manager to lead our new restaurant opening in Southaven, MS. As a key member of our team, you will be responsible for the overall success of the restaurant, including full P&L responsibility, budgets, and other reporting. Responsibilities: Recruit, hire, train, and...


  • Southaven, Mississippi, United States Taco Bell Full time

    Key Responsibilities:As a Taco Bell Assistant General Manager, you will support the Restaurant General Manager by running great work shifts and meeting Taco Bell standards.You will take ownership and responsibility to solve problems with a smile, seek help when needed, and be willing to help and guide others.Key responsibilities include making sure Team...


  • Southaven, Mississippi, United States McDonald's Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of crew members and ensuring that customers receive a fast, accurate, and friendly experience every visit.You will be responsible for planning and executing shifts, monitoring performance,...

  • Shift Manager

    2 weeks ago


    Southaven, United States Carrols Restaurant Group, Inc. Full time

    Shift Supervisor Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team! What Does a SHIFT SUPERVISOR do? Operates the restaurant in the absence of a Manager Inspires and guides their staff Completes daily paperwork to record Burger King’s success! Manages Inventory Carrols makes...

  • Restaurant Leader

    5 days ago


    southaven, United States Raising Cane's Chicken Fingers Full time

    Company DescriptionStarting from $65,000 annually plus monthly training incentive of $1,500Pay is based on location, experience, and qualifications etc.Monthly incentives after training vary and are based on restaurant profitabilityAt Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE...

  • Restaurant Director

    3 weeks ago


    Southaven, Mississippi, United States Raising Cane's Full time

    About the Role:The Restaurant Leader is responsible for driving the financial success of the restaurant, ensuring overall compliance to company standards, policies, and laws, and leading a team of management-level crewmembers.Key Responsibilities:Forecasting and budgeting to ensure financial successEnsuring restaurant compliance to company standards,...


  • Southaven, Mississippi, United States McDonald's Full time

    This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA.This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA.If you are hired for the job...


  • Southaven, Mississippi, United States McDonald's Full time

    This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA.The franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA.Only the franchisee is...


  • Southaven, Mississippi, United States Fazoli's Full time

    Fazoli's Restaurant Team Member Job DescriptionWe are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Fazoli's. As a Restaurant Team Member, you will play a vital role in ensuring that our guests have a memorable and enjoyable dining experience.Key Responsibilities:Greet guests and provide exceptional customer...


  • Southaven, Mississippi, United States Whataburger Full time

    Job SummaryAs a Restaurant Team Member at Whataburger, you will be responsible for delivering exceptional customer service, managing payments, and maintaining the overall quality of restaurant services. You will work collaboratively with other team members to ensure timely and quality service to customers.Key Responsibilities Serve customers with a smile and...


  • Southaven, Mississippi, United States McDonald's Full time

    This position is for a skilled, high-energy Area Supervisor to lead multiple restaurants in the North Mississippi area.The successful candidate will provide leadership, coaching, and direction through people development and outstanding restaurant operations to maximize sales and profitability.Key Responsibilities:Provide leadership and coaching to General...

  • General Manager

    4 weeks ago


    Southaven, United States McAlister's Full time

    Hiring Passionate and Enthusiastic Restaurant General Manager - Exponential Job Growth Opportunities we are growing our company and can help to facilitate and foster growth opportunities for you within our ever expanding operation We are looking for the BEST Though we have a great time at work our leadership is serious about managing high expectations and...


  • Southaven, Mississippi, United States Sonic Full time

    About the RoleSonic is seeking a highly skilled and experienced Multi-Unit Leader to oversee the operations of multiple drive-ins. As a key member of our team, you will be responsible for managing the performance of General Managers and employees, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage and train General...

  • Restaurant Host

    4 weeks ago


    Southaven, Mississippi, United States Red Lobster Full time

    Key Responsibilities:As a Server at Red Lobster, you will be responsible for enhancing guest experiences by offering personalized service, suggestions, and pairings. Your duties will include taking orders accurately, delivering hot food promptly, clearing tables, and managing transactions. You will also be expected to maintain a clean and organized...


  • Southaven, Mississippi, United States Tom Thumb Stores Full time

    Job Title: Assistant Store ManagerJob Summary:We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Tom Thumb Stores. As a key member of our leadership team, you will be responsible for supporting the Store Manager in delivering an exceptional guest shopping experience.Key Responsibilities:Manage the store team's Guest...


  • Southaven, Mississippi, United States Host Healthcare Full time

    At Host Healthcare, we're passionate about providing unparalleled service to our travel healthcare professionals. As a Registered Nurse - Case Manager in Jackson, MS, you'll have the opportunity to work with a dedicated team that's committed to making your assignment as pleasant as possible.Why Choose Host Healthcare?We're an award-winning travel healthcare...


  • Southaven, United States Tom Thumb Stores Full time

    Job Description Position Summary: If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and even better shopping experience for our guests, this job is for you! Assistant Managers support the Store Manager and other team members in...


  • Southaven, Mississippi, United States McDonald's Full time

    Job SummaryWe are seeking a skilled and experienced Area Supervisor to join our team at McDonald's. As a key member of our leadership team, you will be responsible for providing coaching and direction to General Managers and team members to achieve operational excellence and drive sales growth.Key ResponsibilitiesLead and develop General Managers to achieve...

  • To Go Specialist

    4 weeks ago


    Southaven, Mississippi, United States Red Lobster Full time

    Job Summary: As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional takeout experiences to our guests. Your key responsibilities will include:Key Responsibilities:Offer personalized service and food and drink suggestions to enhance the guest's takeout experience.Take accurate orders and assemble prepared food and drink...

  • Server

    3 months ago


    Southaven, United States Red Lobster Full time

    Red Lobster - 6535 Airways Blvd [Team Member / Restaurant Server / Wait Staff] As a Server at Red Lobster, you'll: Enhance guest experiences by offering personalized service, suggestions and pairings; Take orders accurately, deliver hot food promptly, clear tables, and manage transactions...Hiring Immediately >>