Senior Market Research Manager, Customer Experience

2 weeks ago

Sunnyvale, United States Ipsos Full time

What makes this role important at Ipsos?  

The Senior Research Manager (internally known as Senior Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The Senior Account Manager will report to the Director of the team and will be responsible for the management and analysis of research projects primarily in the financial services and automotive industries. 

What you can expect to be doing:  

Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports  Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner  Build and maintain relationships with key clients by responding to queries and providing updates per client requests  Coordinate and manage data entry of project costs into our internal costing program based on research target specifications  Maintain project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle 

This might be the job for you if you have:  

Completed Bachelor’s Degree in related field, master’s level education an asset  4-5 years of market research experience; customer experience research an asset  Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint  Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information  Data savvy with a strong attention to detail and accuracy  Basic knowledge of SPSS and/or other quantitative reporting tools  Prior experience using Voice of The Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus  Ability to manage multiple projects simultaneously while maintaining a strong client service orientation  Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget  Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines  Thrives within a team environment  Excellent written & verbal communication skills with well-developed interpersonal and presentation skills 

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to 

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $85,000 to $95,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. 

What’s in it for you:  

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. 

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