Sr. Manager, Customer Reference Program

2 weeks ago

Sunnyvale, United States Juniper Networks Full time

Juniper Networks is seeking an innovative and energetic customer advocacy expert to lead our Customer Reference program. As the Senior Manager of our global program, you will leverage your enthusiasm for building strong, full-valuable customer relationships and reimagine our advocacy experience to deliver meaningful engagement that impacts bottom-line results.

In this role, you will design, develop, and lead initiatives to advance Juniper's Customer Reference Program. Your responsibilities will include recruiting, managing, and engaging customer advocates, facilitating the sharing of advocate stories through various channels, and internally enabling teams to effectively convey our customers' success stories. Working closely across the entire Juniper ecosystem, you will play a pivotal role in enhancing customer advocacy, loyalty and retention, which are crucial for Juniper's long-term growth.

Key responsibilities include:

* Drive the next phase of our Customer Reference Program by crafting a vision for success and setting the path to achieve it
* Scale the program to meet organizational objectives, optimizing databases and developing new workflows to recruit, track and engage advocates.
* Orchestrate the growth of the advocacy program by sourcing, securing, creating and promoting new customer success stories as well as managing our library of current assets
* Collaborate with the global marketing team on promotional activities, such as interviews, videos, speaking engagements, tradeshows other content needs featuring customer success stories.
* Plan, organize, execute or support customer engagement programs such as in-person/virtual events, workshops, annual conferences, and awards programs that drive advocacy, retention, and growth.
* Track, measure, and iterate on the impact of reference and advocacy activities on customer growth, retention, and financial outcomes.

Minimum Salary: $142,500.00

Maximum Salary:$218,500.00

The pay range for this position is expected to be between $142,500.00 and $218,500.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

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