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Technical Service Specialist
4 weeks ago
The Technical Specialist works in a group supporting the many products in the Lubrication Business Unit.
The products include hand-held lubrication tools, pumps, meters, valves, lubrication systems, and fluid management systems.
The position will provide support to our full line of products including taking inquiries pertaining to service documentation, troubleshooting products, clarifying assembly/disassembly procedures by phone and online, and handling warranty issues.
The position may also be required to document failures for further analysis and return of defective goods.
Job Responsibilities:
- Support sales inquiries with product recommendations
- Taking inquiries pertaining to service documentation
- Trouble shooting products
- Clarifying assembly/disassembly procedures by phone and online
- Provide guidance on warranty process
- Document product failures for further analysis and return of defective equipment
System Knowledge Required:
- AS400
- Windchill
This position is on site in St. Louis: M-F 7:15AM-4:15PM
Skills & Qualifications:
- Bachelors in business or technical field desired.
- Associates in technical field with 2 yrs applicable experience
- Industrial maintenance or lubrication system maintenance knowledge
- Strong Mechanical Aptitude
- 2+ years in a product oriented customer service or technical support role
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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