Lead Guest Experience Agent

3 weeks ago


Santa Fe, United States Eldorado Hotel & Spa Full time $19 - $21

WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico

Part-time/Full-time Hourly Position ranging from $18.50-$20.50 DOE plus benefits.Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa.

Position Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for the duration of a guest's stay. The Lead Guest Experience Hosts are expected to be professional, consistent, and energetic when they welcome the guest's stay at a Heritage property. Our Guest Experience Hosts will articulate the story and inspiration behind the experience of Heritage, while prioritizing and being mindful of the guests' needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.

Essential Duties and Functions/Responsibilities/Tasks:
  • Maintain a high level of positive and professional approach with coworkers and guests.
  • Work with the back of house team in your venue to ensure that all guest requests are met.
  • Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Maintain the utmost confidentiality and care with guest information.
  • Acknowledge special occasions with guests; weddings, birthdays, anniversaries, etc. further providing room upgrades and amenities when applicable.
Benefits:
  • Part-time employees receive: Dental, Vision and 401k
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k
Requirements:
  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.


  • Santa Fe, New Mexico, United States Ruidoso Vacation Rentals Full time

    About the RoleThis Customer Experience Agent position plays a vital role in providing world-class service to our guests, owners, and vendors. As part of our team, you will be responsible for ensuring that our properties are well-maintained and that our guests have a positive experience.Main Responsibilities:Maintain accurate records of property notes and...

  • Guest Service Agent

    6 days ago


    Santa Fe, United States VTrips Full time

    The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. Key Responsibilities: Maintain professional relationships with...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Discover Your Career PotentialEvolvement Parking & Guest Services is a dynamic company that offers exciting career opportunities for individuals who are passionate about delivering exceptional guest service.As a Valet Attendant, you will play a vital role in ensuring the smooth operation of our parking and front door services at top-rated hotels...

  • Guest Services Agent

    3 months ago


    Santa Barbara, United States Quorum Hotels Full time

    DescriptionThe Hotel Virginia Santa Barbara is looking for Guest Services Agentsto join the team! The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests,...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Job SummaryAt Evolution Parking & Guest Services, we are seeking an experienced and skilled Guest Services Manager to oversee all aspects of our parking operations. This role is a critical part of our team, responsible for ensuring that our services meet the highest standards of excellence.As a Guest Services Manager, you will be responsible for leading a...


  • Santa Monica, California, United States Sand & Sea Full time

    Job ResponsibilitiesAs a Guest Service Agent, you will be responsible for checking guests in and out, responding to guest inquiries and resolving any issues that may arise during their stay. You will also be required to maintain a professional and friendly demeanor at all times, even in high-pressure situations.


  • Santa Fe, New Mexico, United States Red Lobster Full time

    Job SummaryThe Host is responsible for creating a warm and welcoming environment for our guests. This includes greeting every guest, accurately quoting wait times, and catering to their needs throughout their visit.Duties and Responsibilities* Greet every guest with a smile and welcome them to Red Lobster* Accurately quote wait times and manage reservations*...


  • Santa Fe, United States Schulte Companies Full time

    Schulte Companies - 750 N SAINT FRANCIS DR [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...


  • Santa Fe, New Mexico, United States Target Full time

    Join us as a Guest Experience Associate at Target and become part of a dynamic team that's dedicated to delivering exceptional guest experiences. You'll work in a fast-paced environment and collaborate with colleagues to achieve sales targets.Main Responsibilities:Work efficiently as a team to meet sales targetsProvide service to guests that makes them say...


  • Santa Barbara, California, United States Quorum Hotels Full time

    We are looking for a motivated and enthusiastic Guest Services Agent to join our team at Quorum Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and ensuring that they have a memorable stay with us.About the Role:Greet and register guests, answer phone calls, and respond to...

  • Valet Attendant

    3 weeks ago


    Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Deliver Exceptional Guest ExperiencesElevate the luxury experience of our hotel guests as a skilled Valet Attendant. As part of our team at Evolution Parking & Guest Services, you will be responsible for providing top-notch customer service, ensuring smooth arrivals and departures, and exceeding guest expectations. With your warm smile and exceptional...


  • Santa Fe, New Mexico, United States Remington Full time

    Job DescriptionWe are seeking an Assistant Director of Housekeeping to join our team. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. Responsibilities include:Making reservations for all future guests for the hotel, restaurant, and spa, using...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Key ResponsibilitiesAs a Valet Attendant, you'll be responsible for:Delivering exceptional customer service by opening and closing doors, parking and securing vehicles, unloading luggage, and retrieving vehicles in a timely manner.Providing a warm welcome to hotel guests, setting the tone for a memorable stay.Lifting up to 50 pounds, standing for long...


  • Santa Clara, United States Marriott Full time

    Marriott Hotels - JobID: 5554C1F6FC6D66CA963D775E175890DD [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    We are looking for a talented Valet Parking and Guest Experience Director to join our team at Evolution Parking & Guest Services. This leadership position requires 2+ years of experience in valet parking, a valid US driver's license, and strong leadership skills.The salary range for this position is $80,000-$90,000 USD per year, with opportunities for...


  • Santa Barbara, California, United States Kimpton Hotels & Restaurants Full time

    About UsKimpton Hotels & Restaurants is a leading hospitality company known for its unique and personalized approach to guest service. Our hotels and restaurants are designed to provide a warm and welcoming atmosphere, where every guest feels like they are part of a special community. As a member of our team, you will be part of a dynamic and creative...


  • Santa Monica, California, United States Sage Hospitality Full time

    About UsSage Hospitality Group is a dynamic hospitality company that values innovation and excellence. We are committed to delivering exceptional guest experiences and empowering our employees to make a positive impact on our communities. Our team of dedicated professionals is passionate about creating unforgettable moments for our guests. With a focus on...


  • Santa Barbara, California, United States Kimpton Hotel Full time

    Transform Lives as a Kimpton Canary Hotel Team Member">We're on a mission to make heartfelt connections that improve lives. As an Overnight Guest Service Agent, you'll be at the forefront of this endeavor, delivering exceptional service and creating unforgettable experiences for our guests. Your passion, creativity, and enthusiasm will shine through in every...


  • Santa Fe, New Mexico, United States Schulte Full time

    About UsSchulte Hospitality Group is a leader in the hospitality industry, offering a range of benefits to its employees. These include Work Today, Get Paid today, with Daily Pay, Free Telemedicine and Virtual Mental Health care access for All Associates starting day one, Multiple Health Insurance and Life Insurance options, 401k Plan + Company Match, Paid...

  • Guest Service Agent

    6 days ago


    Santa Barbara, United States Belmond Full time

    El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa...