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Credit Associate

3 months ago

Kansas City, United States Milbank Full time

Position Qualifications

Education: High school diploma or GED; some post-high school business courses preferred

Experience/Skills/Abilities: Two to three years’ experience in collections and financial analysis preferred.

Duties and Responsibilities

Communication:

Oral communication – Establish and maintain effective work relationships with new and existing customers, sales representatives, and co-workers through a high degree of professionalism and respect. Written communication – Write clear, concise, and complete correspondence and notes.

Maintain Credit and Collection Systems:

Review open accounts for collection efforts:Follow up on past due decisions or recommendations on pending orders, reducing payment terms, turning accounts over to a collection agency, closing accounts, adjusting credit limits, and identifying ways to minimize the root causes of past dues. Research and resolve all disputed balances that are not pricing, defective or returned material. Identify ways to minimize the root causes of disputes. Enter all credit invoices, except ones for returned material. Look for ways to improve our processes and eliminate waste. Analyze paying habits of customers and contact customers who are consistently delinquent. Address unearned cash discounts, if appropriate. Analyze credit information to make decisions or recommendations for credit limits. Backup: Set up and maintain bill-to/ship-to customer accounts.

Reporting:

Prepare reports for approval and/or informational purposes using intermediate Excel functions (for example, Vlookups, filters, subtotals, concatenate, sort)

Projects:

This position will be involved in projects to assist the CFO and Credit Manager as needed.

Lean Enterprise:

Establish and utilize frameworks and systems, including tools such as visual management, problem solving, standard work and kaizen. Adhere to and promote the HR Pledge. Cooperate and commit in a team environment to achieve goals and deliverables. Resolve difficult or complicated challenges using the problem-solving process. Actively embrace our core principles.

Competencies

Oral communication - Must communicate in a professional and respectful manner Written communication - Must be able to write clear, concise, and complete correspondence and notes. Detail-oriented - Pays close attention to detail. Thorough - Performs necessary duties and ensures proper follow-up.  Team effort - Must be able to interact as a team player. Customer-oriented - Strives to understand and resolve customers’ issues. Analytical - Synthesizes complex or diverse information. Always looks to see if information appears reasonable and follows up on anything unreasonable. Problem solving - Identifies and resolves problems in a timely manner and gathers and skillfully analyzes information. Strives to identify the root cause of a problem and ways to eliminate or minimize the root cause. Continuous improvement and learning - Looks for ways to improve processes and improve his/her skills. Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.  Planning/organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Computer skills - Must possess an intimate knowledge of the ERP system as it relates to Credit as well as be proficient with Microsoft Excel, Word, and the internet. 

Travel Required: Very little, up to 5%

Hours: Regular 40-hour workweek. Minimal overtime, as needed.

Working Conditions: Office environment or remote, depending on situation.