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Patient Service Rep

3 months ago

Issaquah, United States TEKsystems Full time

Description:

Candidates should have excellent customer service skills, be detail oriented and be able to work productively in a team environment. This job requires the ability to multi-task and prioritize with a high degree of accuracy. Knowledge of the medical field and of insurance is a plus. Tasks will include appointment scheduling, answering multi-line phones, reconciling charges, insurance verification, obtaining pre-authorizations and general office administrative work.

Primary job duties will be in person screening of patients. This PSR will need to be thorough in asking and checking information to ensure the patients' safety before entering an MRI or CT scan. Volume of phone calls will be lower than other PSRs' expectations

Provide exemplary customer service Greet and direct patients, sales personnel and visitors.  Check in/verify information for established and new patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record systems Identify payor source, verify insurance eligibility and financial status Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy Assist patients with completion of paperwork when necessary Inform patients of delay or wait time for appointments Review records for completeness, print necessary updates and put records in order Review physician clinic schedule for accuracy Collect and post co-pays Facilitate flow of patients by coordinating with medical assistants Schedule appointments, both over the phone and in person Schedule interpreters for patient appointments as needed Process outgoing referrals as needed Complete duties and assist others as directed Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Additional Skills & Qualifications:

Must have:

attendance and effective communication skills ability to be flexible and change in the moment take ownership on any problems 1 year of customer service experience 1 year of receptionist experience

Nice to have:

insurance verification healthcare experience EPIC

Work Environment:

Issaquah, WA Team of 5 Clinical Setting Shift: 4x10s closing shift - will move to covering weekend shifts end of September

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, Dental & Vision 401(k)/Roth Basic/Supplemental Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Company Paid Time off or State Sick Leave

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.