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Operations Director

3 months ago

Dalton, United States Chick-fil-A Full time

Operations Director

The Operations Director has the responsibility for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. The person applying for this position must have excellent communication skills. Previous management experience is a must. You must be a minimum age of 21+ years old for this job.

Upon hiring for this position, you will be required to participate in an extensive 12+ week training process that consists of the following:

The director training process consist of learning every aspect of the restaurant.

Back of House Training: 6 Weeks

⁃ Position training

⁃ Reports

⁃ Leadership Development

Front of House Training: 6 Weeks

⁃ Position training

⁃ Reports

⁃ Leadership Development

⁃ Hospitality

⁃ Guest Interaction

⁃ Community

⁃ Catering

Administrative time is worked into the 12 week process. During this time, we have scheduled one-on-one meetings with our directors to learn about a portion of the business. We teach you reports, provide leadership development, and mentor you through the process. There is also a weekly meeting with the director leading in your development.

Work in a Chick-fil-A restaurant

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Flexible Hours

You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays

All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator

The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work

At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A

Other Benefits:

1. PTO after a year

2. Insurance upon completing training for Director

3. 401k up to 4% match

4. Scholarships up to $2500 (translates to potentially an additional $3/hour)

5. Tuition Reimbursement up to $500 (translates to a potentially an additional $1/hour)

6. Free Meal up to $10/5 hour shift based on Food Cost Report

7. 25% off Trays

8. Community CARE opportunities

9. Leadership Development - Huge Resume builder

Job Specific Expectations:

Provide regular operational coaching with service leaders

Oversee engagement in leadership development programs

Making sure Front of House Huddles ares conducted weekly

Discuss recruitment opportunities weekly with talent director

General Expectations:

Ensure leadership coverage with scheduler

participate in Team Meetings and Outings

Conduct one on ones with leadership development team

Responsible for daily operations

Hold service leaders accountable to quality and operational standards

Consult and coach from knowledge and experience

Send daily emails of the Customer Experience Monitor reviews and the reports reflecting scores and Unit Number Reports

Ensure continuity of communications of Front of House and Back of House

Be familiar with all areas of the restaurant

Skills:

Lead through influence with an ability to create, develop, and maintain relationships

Friendly/Outgoing

Organized

Engaging and Developing Others

Provide valid input and complete buy in to the vision set forth by the operator

Have a forward thinking mentality to think ahead of the business and not react

Resources:

Pathway

Books: One Minute Manager;Great Leaders GROW;

Good to Great

Audible.com subscription (14.95/month)

Podcasts: subscribe to a leadership podcast and cue operator in when you meet

Consequences:

Performance Evaluation based on Expectations: Every 90 Days

After 6 months: Evaluate for Benefit Structure

Bonus Structure

Paid Time Off - 1 week based on a 365 calendar of average hours worked

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, Chick-fil-A Dalton is committed to serving our guests through quality, "REMARK" able service, and CARE.