Program Manager Housing/Case Management
3 weeks ago
Job Description
Position Summary
The Salvation Army Northern Division Harbor Light Center (HLC) and satellite locations provide shelter, housing, and supportive services to over 300 people each night. The Program Manager of Housing and Case Management is responsible for the day-to-day operations of the housing programs and leads the case management team and services. The Program Manager also partners with fellow HLC leadership on compliance, collaboration between programs/departments, and ensuring a welcoming, affirming, holistic, person-centered, dignified environment for all participants.
Essential Functions (approximate time spent)
Supervise day to day operations of housing and case management, including supervising programming, case management, advocates, and additional supportive services. (70%) Assist with compliance, fiscal responsibility, and reporting including licensing, regulations, grants, budget development, and contracts. (10%) Collaborate with fellow leadership on program development, implementation, and assessment. (10%) Engage in internal and external activities to pro mote and further The Salvation Army and HLC goals and objectives. (5%) Ensure up-to-date, accurate participant information is maintained in casefiles and through database entry. (5%).Education and Experience
Bachelor’s degree in relevant field. In lieu of degree, a combination of experience and education will be considered. If degree is in social work, must be licensed by state board. Previous relevant experience required; experience may include employment, volunteering, and lived experience. Previous program and staff supervision highly preferred. Must possess valid driver’s license, meet MVR requirements, and pass background checks, (, Salvation Army and Department of Human Services).Competencies
Good interpersonal and communication skills, especially with participants of diverse backgrounds. Superior leadership and supervision skills. Strong ethical and professional behavior with a focus on client self-determination and confidentiality. Works with integrity, valuing honesty and diligence. Proficient with PC, Microsoft Office, and databases.Working Conditions
Variety of work, sitting approximately 50% of the time with some prolonged standing, walking, and bending. Must be able to occasionally lift 25 pounds. Professional work environment, not eligible for remote friendly work environment. Must be able to communicate clearly in English, and work in person and on the phone.Supervisory Responsibilities
Provide direction, oversight, training, and supervision to the case management team and assigned advocates.
Travel Requirements
Regular local travel by agency or personal vehicle. Rare out-of-area travel.
Other Duties
All employees recognize that The Salvation Army is a church and agree that as an employee of The Salvation Army they will support its religious mission.
This job description is not all inclusive. It is intended to identify the essential functions of the position. Other duties, responsibilities, and tasks may be assigned by supervisor.
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