Housing Case Manager

4 weeks ago

Minneapolis, United States The Salvation Army Full time

Job Description

Qualifications

Bachelor’s degree in Social Work or a related field. Experience working as a case worker/case manager, advocate or resident assistant preferred. Must have a good understanding of the delivery of Social Services and community services, the ability to accept supervision and work with a team of co-workers, work well with clients of a diverse cultural and socioeconomic groups; respect of confidentiality; and able to work within ethical and legal parameters of social services. Must be willing to support the mission of The Salvation Army, able to be certified in Adult CPR and First Aid, pass the background checks and a pre-employment drug test, possess a valid MN drivers’ license without restrictions, meet the MVR drivers’ qualifications and complete the required Service Point training course within 30 days of hire. 

Position Summary

Responsible for assisting clients living in the Housing Program, access external resources, maintaining housing stability and successfully transitioning into permanent housing. This position works in an independent manner with little direct supervision of the Lead Housing Case Worker. 

Essential Duties and Responsibilities

Conduct client interviews and case management. Determine eligibility for programs, assist in application, provide options and make referrals. Maintain required statistics ( TSA stats, client files, etc.). Participate in office and department meetings, committees, and other meetings. Participate in community meetings and networking. Function as a resource to clients. Provide referral information or evaluation services to clients of the housing unit. Assist in developing and establishing positive rapport with clients and outside service providers. Assist clients with direct assistance (foodshelf, vouchers, etc.). Network with community resources to help meet the client’s additional needs, bus tokens, First Call for Help, and Hennepin County. Assist clients in meeting their daily needs and developing a case plan to maintain and improve their housing situation. Maintain a positive and helpful manner, ensuring the health and safety of the client; and educating them on services provided by other community agencies, , support groups, financial resources, employment, etc. Input all client information into Service Point. Communicate unit requirements and policy changes to staff of each unit. Ensure proper documentation of all client interactions (service transactions). Encourage excellence and increase staff knowledge through proper training and supervision. Orient all new staff to The Salvation Army’s and departments policies and procedures. Maintain active interest and involvement in issues related to the homeless, chemical dependency and mental health. Inform Housing Program Managers of programmatic issues and concerns regarding client health, safety and well being concerns. Keep accurate case notes of phone calls, interviews, etc. Provide crisis intervention assistance when needed. Ability to make home visits to clients when appropriate. Provide required statistics (TSA stats, client’s files, United Way, etc.) to Lead Housing Case Manager. Participate in office and department meetings, committees and other meetings as appropriate; participate in community meetings and networking. Data entry, computer updating as requested. Assist with other department functions ( special events, outings). Attend educational opportunities when appropriate. Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include, but not limited to such actions: conflict resolution in a professional manner; courteous treatment of staff, visitors and clients; respect of others property and person and appropriate communication to and about co-workers and supervisors. Perform other duties as assigned, to include the annual Kettle Campaign.

Working Conditions

There are normally no hazardous or significantly unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and/or clients. The duties and responsibilities of this position cannot be performed from home.

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