Global Benefits Client Service Specialist

4 weeks ago


Philadelphia, United States Marsh McLennan Companies Full time

Description:

At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers. We’re in the business of creating exciting and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, securing finances for retirement, or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see client’s current and future needs through a lens of innovation and impact and every idea and solution we offer.

Global Benefits Client Service Specialist

What can you expect?

Partner with the Global Benefits Client Service Manager to manage client meetings and serve as a liaison between global client & local brokerage teams Assist global clients with monitoring their employee benefit programs around the world by managing and summarizing renewal progress and terms with a view to ensuring a level of governance and consistency with their objectives Develop a strong understanding of global health and welfare benefit products, services, technical tools, and vendor/carrier markets Provide renewal directions to local brokerage teams and managing to project timelines. Outline data and reporting expectations within our proprietary Global Benefits Management tools & platforms Develop, peer review, and transmit client deliverables

What’s in it for you?

We are the global leader in health and benefits. We deliver innovative solutions that address the health and wellness needs of our clients and their employees Be a part of the team that has the world’s largest and most influential benefits brokerage and consulting capabilities Our competitive programs, entrepreneurial spirit and team-oriented culture offer a richly rewarding and exciting environment where you can excel and achieve your professional goals As part of Mercer, we offer top-notch benefits: multiple medical, dental, and vision plans with choices to fit all needs and budgets - benefits coverage starting Day 1 In addition, Mercer has other benefits and discounts on products and services, and more

We will count on you:

Managing and executing project deliverables for clients’ implementation, ongoing, and renewals. Tracking and reporting project status to brokers/clients and internal management teams, including the nature of local discussions impacting the insurance placement or plan design strategy. Serving as a liaison between local brokerage offices and global client.  Process execution and ensuring all standard procedures and controls are being followed. Communicate with internal and external partners (consultants, brokers and clients)

What you need to have:

BA/BS degree Ability to prioritize and manage multiple projects simultaneously, strong project management skills Strong project management skills Strong domain knowledge and experience in benefits management preferred Strong oral and written communication & presentation skills Experience in client facing role

What makes you stand out:

Good analytical skills Strong self-starter, fast learner, quality conscious, committed to deadlines Strong attention to detail Strong teamwork skills combined with the ability to work independently with minimal supervision. Fluent in other languages and international experience, highly desired, but not required Project Management Certification desired, but not required

Mercer



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