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Director of Concessions

4 months ago

Raleigh, United States Sodexo Live! Full time

Job Listing: Director of Concessions

  • Exciting growth opportunity
  • Expansion beginning in 2026 starting with the Red Hat Amphitheater
  • Brand new state of the art coffee shop, opportunity to create from the ground up.

Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills, insight, and experience into one brand that instinctively knows how to make the most of every moment. Let's go Live together.

Location: We are seeking an experienced Director of Concessions for the Raleigh Convention Complex.

The Raleigh Convention Center (RCC) and Red Hat Amphitheater are bustling hubs for the culture, commerce, and technologies that make the Triangle one of the most admired and sought-after regions in the United States. Our modern 500,000 square-foot convention center includes a stunning granite lobby with dramatic windows and downtown views, an elegant 32,000 square-foot ballroom, and a massive exhibit hall, all with outstanding tech amenities and award-winning culinary delights.

Red Hat Amphitheater offers an immersive entertainment experience with stunning views of the Raleigh skyline that includes elevated lawn seating, traditional outdoor seating, and premium box seats with food and beverage service.

Principal Function:

The Director of Concessions is responsible for all aspects of Quick Serve (concessions) operations, to include multiple-concept food courts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs and upscale suite catering.

The Director of Concessions will develop, communicate and implement seasonal and long-term business strategies to drive concession sales revenue and meet or exceed the unit's overall financial goals. They will maximize sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets.

The Director of Concessions will contribute to Sodexo Live's goal to be #1 in Event Hospitality through the performance of activities geared toward the creation of an energized and positive work environment for concessions department staff.

Essential Responsibilities:

  • Maximize Sodexo Live's concessions revenue and operational excellence through implementation and oversight of systems and policies related to concessions operations.
  • Provide leadership and direction to concessions Supervisors, Leads and front line staff.
  • Ensure that policies and procedures for processing customer transactions are adhered to.

Qualifications/Skills:

  • 5-year Management experience to support on-the job effectiveness.
  • A minimum of 2 years of previous leadership experience within a diverse food and beverage environment, to include management of a large staff and focus on exceptional client and customer service.
  • Venue catering/concessions experience and multi-site experience strongly preferred, as this position will have responsibility over multiple locations including cafes, coffee shops, and convenience locations.
  • Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
  • Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable.
  • Proven ability to work effectively with all levels of staff and management.

Other Requirements:

  • Subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Thank you for expressing interest in employment with Sodexo Live. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.



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