Retail Store Operations Manager

5 days ago


Mesa, Arizona, United States Power Store (Power & Ray) Full time
Power Store (Power & Ray)

We are seeking a highly skilled Retail Store Operations Manager to lead our sales floor team at Power Store in Mesa, Arizona. This is a fantastic opportunity to join our dynamic retail team and take your career to the next level

About the Job:
In this key role, you will be responsible for leading the daily operations of the sales floor, ensuring excellent customer service, and driving sales growth. As a Retail Store Operations Manager, you will be the face of our store, overseeing all aspects of store operations, including inventory management, donation processing, and customer service. You will also be responsible for building a high-performing team, developing and executing retail operations plans, and monitoring product levels to achieve sales targets.

Key Responsibilities:
* Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
* Monitor product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
* Ensure payroll costs and operating costs are managed to budget
* Ensure Team Members deliver excellent customer service to donors and customers
* Work to de-escalate customer situations while finding an appropriate solution
* Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately
* Partner with community businesses and organizations to promote Goodwill mission
* Serve as a Goodwill ambassador to the community
* Lead the day-to-day operations of the sales floor
* Ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities
* Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
* Processes complex sales transactions, including customer returns
* Ensures that Team Members are operating per company standards and procedures
* Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes

Requirements:
* High School Diploma, GED, or equivalent work experience
* One-year work experience in Retail Management required
* One-year customer service experience required
* Proficient in Microsoft Office Suite
* Ability to pass a background check and drug screen, where applicable for position
* Ability to speak and read English proficiently

Benefits:
* 5 Medical Plans
* Employer Funded Health Reimbursement Account (HRA)
* 3 Dental Plans
* Vision Plan
* 401K (Immediate participation upon hire)
* Employer Paid Life Insurance
* Employee Assistance Program (EAP)
* Paid Time Off; Sick and Vacation
* Paid Holidays

About Us:
Power Store (Power & Ray) is a dynamic retail company committed to providing exceptional customer service and promoting the Goodwill mission. We are a Best Place to work according to the Phoenix Business Journal and offer a comprehensive Total Rewards package. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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