Operations Excellence Manager

2 days ago


Mesa, Arizona, United States CheckersRally's Full time

We are seeking an experienced Shift Leader to join our team at Checkers & Rally's. This role is ideal for individuals who are passionate about delivering exceptional Guest and Team service, while driving sales and profits.

About the Role

As a Shift Leader, you will be responsible for managing successful shifts, achieving sales and profit goals, executing procedures, and providing excellent Guest and Team service. You will also support the restaurant and General Manager in ensuring we are 1st Choice for our Guests and Employees.

Key Responsibilities
  • Building sales and profits by promoting Guest satisfaction and managing restaurant operations
  • Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager
  • Ensuring policy and procedures are being followed on shifts
  • Training Team Members on Company operations, policies and procedures and Guest service
  • Identifying and responding to complaints and policy and procedures violations
Requirements

To be successful in this role, you will need:

  • 1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR)
  • Basic math skills
  • Ability to work flexible schedule and extended hours
  • High energy to keep up with our fast-paced environment
  • Commitment to our core values of integrity, service, excellence, and courage to be bold & grow
What We Offer

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition, you will receive comprehensive benefits, including medical and dental plans, as well as recognition programs, bonuses, and opportunities for advancement.

This is an exciting opportunity to join a dynamic team and make a real difference in people's lives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we would love to hear from you.



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