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HVAC Commercial Service Account Manager

4 months ago

Marietta, United States Service Logic Company Full time
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Summary/Objective
The service sales account manager is responsible for generating leads, driving new maintenance agreement sales, managing and supporting key accounts, driving a high renewal rate for existing maintenance agreements, and supporting existing customers with repair and small project pricing and project management to ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of self-generated leads as well as assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. 

At Maxair, we believe that our customer's satisfaction is the goal of our work. We safely provide the highest quality products and services for a fair price. Our employees' personal happiness and job satisfaction are critical to our success and we value our employees as professionals. 

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Willingness and ability to generate opportunities to promote and sell service agreements on the phone and face to face in both cold and warm call situations. Responsible for generating, pricing, bidding and winning preventive maintenance agreements per Maxair's pricing plan and structure. Expectation is to generate at least $100,000 in new agreement sales annually. Securing renewals from existing assigned customers by means of on-site visits, phone contacts, e-mail and tailored letters. Skillful in presentations to current and prospective customers with strong ability in conducting negotiations in a persuasive manner. Operating as the one point of contact for any and all matters specific to your customers. Sustaining and broadening relationships with new and existing key customers by developing and maintaining relationships throughout the customer's organization. Managing small service projects and repairs including implementation and billing for assigned customers. Collaborating with Maxair project managers to price, win and account manage large service projects at assigned customers. Identify customer's disagreements with the intention of managing and resolving them in a timely, efficient and cost effective manner. Performing collection activities at assigned customers as required. Maintaining written and electronic records of sales related leads, contacts, referrals, etc. Tracking personal sales statistics and submitting them to manager for period reviews. Supporting Maxair sales and marketing activity under the direction of the sales manager. Developing and maintaining familiarity with all Maxair offerings. Participating in continued education to learn about new products and improved sales techniques. Maintaining a liaison with product representatives and local suppliers to stay abreast of product lines, promotions, trends, etc. 

Competencies

Lead Generation. Highly organized and efficient. Communication Proficiency. Ethical Conduct. Performance Management. Flexibility. Collaboration Skills. Problem Solving/Analysis. 

Supervisory Responsibility
 The service sales account manager position has no supervisory responsibilities. 

Work Environment
 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to travel to client sites is also expected.

Position Type/Expected Hours of Work
 This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel
 This position requires up to 50% travel. Frequently travel is within the Atlanta metro area, rarely may be overnight.

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