Patient Scheduler/ Scheduling Coordinator

3 weeks ago

Vestavia Hills, United States Riverchase Dermatology Full time
Surgical Dermatology Group (SDG) is devoted to its patients by delivering leading-edge care. We have a heart for service, a passion for our communities, and a never-ending commitment to excellence in all that we do. We have the privilege of making a global impact by providing medical services in underserved communities throughout the world. We offer comprehensive dermatology services including medical dermatology, skin cancer surgery, and cosmetic services. Our physicians are committed to lifelong learning in a quest to deliver the most leading-edge treatments and procedures available.

The Patient Scheduler/Scheduling Coordinator acts as a liaison between Surgical Dermatology Group and its current and potential customers assisting in the scheduling of appointments, explaining diagnosis and treatments accurately, and scheduling/coordinating appropriate treatments as outlined by the providers promptly. Answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database.

Essential Functions: 

Receives, logs, and tracks biopsy results for assigned locations/ providers in the practice.  Schedules patients for visits with providers and coordinates referrals outside of the practice as directed. Coordinates with the patient regarding care plans prescribed by providers. Follows up with patients to ensure proper authorization, appropriate referrals, and service payment. Follows up on phone calls and voice messages promptly. Documents all communication in detail in EMR and follows up as needed. Maintains logs with up-to-date information on patient biopsy results daily and weekly. Works effectively and efficiently in a team environment. Other duties as assigned.

We offer competitive salaries and benefits:

Medical, Dental, and Vision available after 30 days of hire Short-term disability and life insurance, and many ancillary options.  401k available after 90 days of hire Excellent growth and advancement opportunities Discounts on employee services

POSITION TYPE AND EXPECTED HOURS OF WORK

Full-Time Monday – Friday  7 am - 5 pm 

QUALIFICATIONS

Education -  This position requires a High School Degree or equivalent completion.

Experience  – Has experience 2 years of experience working in a Contact Center and familiarity with Medical Terminology and/or scheduling patient appointments. Prior experience communicating medical/test results to patients preferred. Proficient in the use of electronic medical records, (EMR). 

Communication  – Excellent verbal and written communication skills.

Work Style  - Must be able to work well independently but ask for help when needed. Ability to analyze and interpret information, ability to interact and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Alabama, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience.  From common rashes to skin cancer treatments, and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise

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