Server Analyst/Systems Analyst

2 months ago


Edison, United States Capleo Global LLC Full time

Title: Server Analyst/Systems Analyst

Duration: 7 Months Contract + Possible Extension

Location: Edmonton, AB (Remote with Occasional Office Visits)


Notes on Location:

Resource will work remotely, though must be available for onsite meetings when required and frequency of meeting could be up to 3-4 times per month.


Job Description:

Proactively monitor, troubleshoot, and resolve print server and network printing performance and reliability issues;

Participate in the print environment action request, problem and incident management workflow;

Code, test and document print related script modifications;

Perform new hardware and software certifications;

Plan for software and hardware upgrades;

Plan for capacity and disaster recovery;

Develop and maintain server and client documentation;

Maintain consistently courteous interactive customer service response;


Required Skills:

The proposed resource must meet or exceed one of the following:

University graduation in computer science, IT or a related discipline and 2-yr related experience OR 2-yr diploma in computer science, IT or a related discipline and 4-yr related experience OR 1-yr certificate in computer science, IT or a related discipline and 5-yr related experience OR 10-yr related experience.

Experience deploying, maintaining and supporting an enterprise Windows Print server environment, greater than 4 concurrent print servers and 500 printers: 2 years

Experience deploying, maintaining and supporting Windows Print server environment and various enterprise printer hardware, software, and security options: 4 years

Experience with printer deployment automation, command line utilities, and scripting technologies.

Experience with supporting mainframe printing in a Windows Environment: 3 years

Experience with various enterprise printer hardware, software, and security options such as multi-function device scanning, authentication, and secure access features: 3 years

Experience with Windows 2019 print server technologies: 2 years

Experience with Windows server and print environment performance monitoring and troubleshooting: 3 years

Ability to learn quickly, problem solve, troubleshoot, work independently and as part of a team.

Ability to manage stress and conflict.

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.

The ability to establish and maintain effective working relationships with team members, management and vendors.

Ability to work evenings and/or weekends and/or during block time/change windows outside of normal Government of Alberta business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday).

Experience in the Government of Alberta Domain environment or an environment of equivalent size and complexity: 3 years

Experience supporting Windows 2019 as a system administrator: 2 years

Experience with action request, problem and incident management workflow: 2 years

Experience with desktop printing features, preferences, functionality and troubleshooting: 2 years

Experience with enterprise printer migration projects.

Experience with managing and configuring DHCP and WINS: 2 years

Experience with managing and configuring Windows Active directory printer objects: 2 years

Experience with Remote Access software (Terminal Services, VPN, and Citrix): 2 years

Experience with scripting tools, such as Powershell: 2 years

Experience working in or for the public sector: 3 years


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