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Fitness Trainer
4 months ago
Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today
Job Summary:
The Fitness Trainer is our fitness ambassador and a key member of the Planet Fitness team. This individual is largely responsible for the member experience in club, particularly the successful execution of the PE@PF Program.
Reports To
Club Manager and Assistant Club Manager
Essential Duties and Responsibilities
Member Training
- Design individual exercise programs for each member based on their exercise experience, medical background, and personal goals.
- Train Planet Fitness members during PE@PF small group training sessions.
- Submit all training programs and workout logs to the supervisor for review.
- Log training session attendance data into the Datatrak system.
- Track and record PE@PF success metrics.
- Monitor the primary workout areas to make sure that members are using the equipment appropriately.
- Develop and implement exercise programs that are safe, effective, and appropriate for individuals who are apparently healthy or have medical clearance to exercise.
- Conduct health history interviews in order to determine the need for referral and to identify any contraindications for exercise.
- Assist members in setting and achieving realistic fitness goals.
- Teach correct exercise form and technique, including progressions and regressions, through demonstration, explanation, and proper cueing and spotting techniques.
- Empower individuals to begin and adhere to their exercise programs using guidance, support, motivation, lapse-prevention strategies, and effective feedback.
- Design structured exercise programs for individuals and small groups.
- Educate members about fitness- and health-related topics, to help them in adopting healthful behaviors that facilitate exercise program success.
- Protect member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Refer members to other healthcare professionals when appropriate.
- Customer Service/Front Desk Activities
- Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
- Answer phones in a friendly manner and professionally assist callers.
- Check members in, give tours and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage and merchandise purchases on the POS system.
- Exceed the minimum required daily statistics.
- Assist in emergency medical situations as per training.
- Uphold rules and policies in the facility.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Properly submit refund requests.
- Check member into fitness classes using Datatrak systems.
- Create new memberships and guest accounts for members.
- Uphold integrity and security with member documents and sensitive information at all times.
- Perform regular facility cleaning and upkeep such as mopping up spills, re racking weights, and picking up trash.
- Perform regular cleaning of assigned fitness equipment.
- Stock supplies as necessary.
- Inspect all equipment for possible malfunction or damage and report findings to the appropriate individual(s).
- Inspect AED equipment.
Qualifications/Skills
- Must have a NCCA accredited trainer certification (example: AEC or NCSF)
- Must be CRP/AED certified
- Passion for health and fitness
- Uphold core values of Planet Fitness at all times by upholding the beliefs of teamwork, positivity, integrity, passion and accountability
- Ability to handle emergency situations as per training.
Physical Demands
- Visible and continuous activity during shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 75 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
