New Market Entry Manager

2 months ago

Addison, United States Wingstop Full time
WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The New Market Entry Manager - Australia is a key member of the regional team with responsibility across 1-200 restaurants. A great NME Manager – Australia is a collaborative and energetic relationship-builder with Operational acumen and drive to achieve stated goals of sales growth, improvement in QSC, and guest satisfaction scores with a heavy focus on training. The NME Manager – Australia will also take the lead in supporting training with New Market Entry Restaurant teams, and follow-up support for new and existing restaurants and teams. This role will be field based in Australia. 

WHAT YOU’LL DO

Co-Lead New Market Entry training for Store Teams in the Australia (potentially New Zealand) and provide training and project support for New Market Entry and on-going Ops support.Support existing markets to provide on the job training interventions, coaching and support on key operational projects. Collaborate with cross functional teams to ensure new stores are set up for success. Travel regularly to Brand Partner restaurants within market to provide appropriate coaching, training, education, and development tools. These visits also serve to ensure brand protection in all areas.Collaborate with Brand Partner store teams to safeguard proper standards regarding effective restaurant operations, guest experience, safe food handling and implementation of training programs for management and team members. Recognize challenges and recommend solutions to create efficiencies within restaurants especially in areas of people capability. Other duties as assigned such as new equipment training, collating of key metrics during trials, supporting the QSC brand audit program across the region and creation of standard operating procedures for new equipment and processes. 

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You are an ongoing learner who exhibits an insatiable curiosity and an interest in self-improvement.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have 5+ years of multi-restaurant management experience, store team training and people leadership.

SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and a collaborative & engaging training style 

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive, and organized way. You have a collaborative leadership style, with the Customer & Brand Partner at the heart of everything you do. 

ENTREPRENEURIAL: Experience of New Market set up is advantageous but more importantly, you can provide calm leadership in a fast paced, ever-changing environment & help to find solutions when things don’t go to plan.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

Frequent use of a computer (ie. Microsoft programs) and other technology essential to the successful completion of your everyday role responsibilities.Frequent use of mental energy while working with Restaurant teams in New Market Entry training, Ops Excellence Checks & training in new processes Routine use of physical energy while traveling throughout the market including some extended stays of a few weeks in cities within the market.Able to work both independently and collaboratively with cross functional team members.

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

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