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General Manager
2 months ago
The General Manager for this one-of-a-kind oceanfront property is responsible for ensuring the overall success of the resort by achieving profitability goals, maintaining high guest satisfaction levels, and overseeing all operational aspects.
General Manager Responsibilities:
- Monitor hotel performance through guest satisfaction analysis and financial reports; take corrective actions as needed
- Maintain high product and service standards through ongoing evaluations and effective complaint resolution
- Develop and execute comprehensive financial objectives aligned with company goals
- Lead marketing, sales, and operational initiatives to achieve business plan objectives
- Ensure compliance with brand standards, fostering a consistently high level of guest satisfaction
- Demonstrate strong leadership, interpersonal skills, and initiative to drive team performance
- Prepare management reports on operational effectiveness, trends, and variances
- Establish and maintain a proactive human resources function, overseeing employee motivation, training, development, and compliance
- Implement safety practices and preventative maintenance programs
- Ensure compliance with all applicable laws and regulations
- Maintain positive relationships with stakeholders including guests, vendors, and government officials
- Foster a cooperative work environment across all resort departments
General Manager Qualifications:
- Minimum of a high school diploma or equivalent (GED) is required; a Bachelor’s degree preferred
- Five years of relevant experience in the hotel industry
- Proficiency in hotel computer systems and spreadsheet applications preferred
General Manager Skills and Abilities:
- Excellent English language proficiency (written and verbal)
- Spanish language proficiency strongly preferred
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office Suite and other relevant software applications
- Sound judgment, decision-making ability, and effective interpersonal skills
- Ability to effectively manage multiple priorities and deadlines
Spencer Wingate
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