Technical Support
Found in: Talent US C2 - 1 week ago
Job Description: Technical support
Contract duration: 3+ months
Job location: Tarrytown, NY 10591
Note: 100+ onsite.
Job description:
- 2-3 years of technical support experience is required.
- Strong customer service skills preferred.
- Provides technical support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products.
- Supports Core, server products.
- Performs disk replacement on enterprise storage products.
- Install and maintain PCs, associated software, networks, servers and peripherals.
- Test and certify PCs, networks, servers and client approved applications.
- Provides follow-up on problems or escalation.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
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