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Warranty Administrator

4 months ago

Oklahoma City, United States Kirby-Smith Machinery, Inc. - Oklahoma City, OK Full time
Who We Are Kirby-Smith Machinery, Inc.
is a leading distributor of heavy equipment and cranes in the central United States.
We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family Warranty Administrator Benefits 
  • Medical, Dental & Vision Insurance 
  • Paid time off and vacation
  • Short/Long Term Disability
  • Growth opportunities 
  • Paid Training
  • Family owned and operated
  • Health and wellness 
  • Above average industry pay
Warranty Administrator Position Purpose Responsible for the recovery from various manufacturers the cost involved in performing warranty repairs on equipment the company represents and for the documentation and maintenance of all records pertaining to all warranty policies and work performed. Warranty Administrator Essential Functions 
  • Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
  • Learns and maintains a clear understanding of warranty policies from manufacturers we represent
  • Analyzes work orders and determines warranty from non-warranty repairs
  • Coordinates effectively with Service Coordinators, Product Service Managers, Service Technicians, and Parts department to gather necessary information for claim submission
  • Reviews warranty work orders to ensure accurate documentation and technical notes for maximum reimbursement
  • Prepares and submits accurate warranty claims to manufacturers within the required timeframe
  • Reviews all warranty claims submitted from the previous day and maintains Accounts Receivable with a goal of all receivables staying within 0-30 days
  • Communicates with Manufacturers, Service Coordinators, Product Service Managers and Service Managers, regarding warranty issues, claim statuses and resolutions
  • Submits credit memos to the Accounting department promptly
  • Reviews open WIP, identifying warranty work orders with last labor date of 7 days or older and ensures completion of repairs and initiate the warranty submission process
  • Consistent and reliable on-site attendance
  • Performs other job-related duties as assigned
Warranty Administrator Minimum Qualifications 
  • High school or Equivalent
  • Three (3) years’ experience in warranty administration in the heavy equipment or automotive industry
  • Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
  • Ability to interpret Parts and Shop Manuals
  • Exceptional Interpersonal skills and excellent communication skills
  • Excellent problem-solving and negotiation skills
  • Adept at organizing, planning, and task completion to manage a high volume of department paperwork

Warranty Administrator Physical Requirements

  • Lifting or carrying up to 25 pounds without assistance
  • The ability to drive locally and to sit for long periods
     
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.