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Warranty Manager

2 months ago

Peachtree City, United States Sany America Full time

COMPANY BACKGROUND & CULTURE

SANY Group is a global corporation with about 70,000 employees in more than 150 countries. The Company offers a complete scope of construction machines, such as excavators, wheel loaders, concrete pumps, road construction machines, crane, and crane vehicles, along with earth drilling, as well as machineries for port, materials handling, mining, wind generation and petroleum applications. Headquartered in China, SANY is one of the Top 5 heavy machinery manufacturers in the world, generating revenues of over $10 billion, with about a third of its business outside of China. SANY is No.1 in market share in the global concrete machinery business, No. 1 in market share in the Chinese excavator market and No. 3 in the Chinese lifting crane market. SANY is also the largest Chinese exporter of excavators, crawler cranes and drilling rigs.

In the past 10 years, SANY has established 4 full-fledged global business divisions, including four facilities in the U.S., Germany, India, and Brazil, all of which provide fully functioning R&D, manufacturing, marketing, sales and service operations. In addition, there are 10 SANY overseas sales and service companies covering Central Asia, Pacific, the Mideast, South Africa, North Africa, West Africa, Pan-Russia, and Latin America. Within this strategic footprint, SANY is able to serve customers around the world.

SANY America manufactures, sells, and supports construction, port and material handling equipment, including hydraulic excavators, wheel loaders, backhoes, motor graders, rollers, crawler cranes, rough terrain cranes, container reach stackers, empty container handlers and heavy forklifts. SANY America's sales area includes the United States, Canada, Mexico and Central America. SANY Americas headquarters is in Peachtree City, Georgia, and the facility has 340,000 square feet of manufacturing space and 60,000 square feet of office space.

The Opportunity

As part of the Americas team, SANY is looking to recruit a driven, forward-thinking and highly motivated Warranty Manager. With the deep investment and backing of SANY Group, the Americas business expects to grow significantly in the coming years. Critical to this growth is the appointment of a high-quality Warranty Manager who is responsible for ensuring the effective handling of warranty claims, enhancing product quality, and implementing continuous improvement initiatives for SANY America Inc.

KEY RESPONSIBILITIES

    • Warranty Management:
      • Oversee the warranty claim process from initiation to resolution, ensuring timely and accurate processing.
      • Review and analyze warranty claims to identify patterns, root causes, and potential areas for improvement.
      • Develop and implement warranty policies and procedures to streamline processes and enhance efficiency.
      • Liaise with customers, suppliers, and internal teams to resolve warranty issues and ensure customer satisfaction.
      • Prepare and present warranty performance reports, including metrics and trends, to senior management.
    • Quality Management:
      • Collaborate with the quality assurance team to develop and maintain quality standards for products and services.
      • Monitor product performance and reliability, and drive initiatives to address quality concerns and improve product durability.
      • Conduct regular audits and inspections to ensure compliance with quality standards and regulatory requirements.
      • Implement corrective and preventive actions based on quality data and warranty analysis.
      • Lead cross-functional teams in quality improvement projects and initiatives.
    • Continuous Improvement:
      • Identify opportunities for process improvements and drive initiatives to enhance warranty and quality processes.
      • Stay updated on industry best practices, trends, and technologies related to warranty and quality management.
      • Provide training and support to staff on warranty and quality procedures and best practices.
    • Customer and Supplier Relations:
      • Develop and maintain strong relationships with customers to understand their needs and address their concerns effectively.
      • Work closely with suppliers to resolve warranty issues and ensure they meet quality expectations.
      • Act as a point of contact for escalated warranty and quality issues, ensuring prompt and effective resolution.
PROFESSIONAL EXPERIENCE & QUALIFICATIONS

The ideal candidate will have:
  • Proven experience (typically 5+ years) in warranty management, quality assurance, or a similar role.
  • Strong understanding of warranty processes, claims management, quality standards, and continuous improvement methodologies (e.g., Six Sigma, Lean).
  • Excellent problem-solving skills with the ability to analyze data and develop actionable insights.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, customers, and suppliers.
  • Proficiency in warranty management software and quality management systems.
  • Detail-oriented with strong organizational and project management skills.
Preferred qualifications
  • Certification in Quality Management (e.g., CQE, CQA) or related fields.
  • Experience in heavy equipment preferred.
  • Familiarity with regulatory requirements and industry standards related to warranty and quality.
  • Fluent in Mandarin, Chinese (conversational and technical)
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as needed to meet the evolving needs of the organization.

EDUCATION
  • Bachelors degree in engineering, Quality Management, Business Administration, or a related field (or equivalent experience).
TRAvel
  • Occasional travel may be required for supplier or customer visits including very limited global travel.

COMPENSATION

Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.