Client Service Leader

Found in: Talent US C2 - 1 week ago

Greensboro, United States McGriff Insurance Services Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Assist Client Service Manager in meeting income and expense planning.
2. Develop cross-sell programs for accounts handled in McGriff Client Center.
3. Supervise associates within assigned team on topics to include cross-sell, retention, and production.
4. Monitor Internal-Controls Report for the Client Center as required by Administration and Audit Departments to assure proper procedures and eliminate Errors & Omissions (E&O) exposures.
5. Perform annual and semi-annual reviews for staff members and make recommendations for performance ratings, salary changes, promotions, terminations, and staffing.
6. Review all expiration and monthly reports and be responsible for their completion.
7. Arrange vacation schedules, training days, etc., to be sure adequate staffing, at all times.
8. Perform quality review on a monthly basis. Identify any emerging trends and seek training solutions.
9. Coach teammates on a monthly basis.
10. Handle customer service escalations to identify the issue, resolution, and if systemic, method to prevent in the future.
11. Effectively market insurance risks by maintaining contacts within the insurance industry so as to remain aware of trends, regulations, special programs, product lines and pricing policies.
12. Deliver timely, continuing advice and professional counsel to insureds through verbal and written communications.
13. Maintain sound, efficient procedures to coordinate work assignments, provide timely services, and meet internal operating standards, within business unit.
14. Perform real-time monitoring of in-bound phone lines to ensure adequate coverage and optimal customer experience. Reach out to Client Service Specialists to assist, when coverage is required.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School graduate or equivalent
2. Four years of agency industry experience
3. Organized with strong ability to prioritize
4. Demonstrated ability to supervise personnel
5. Appropriate insurance license
6. Demonstrated proficiency of basic computer applications, such as Microsoft Office products
7. Ability to travel, occasionally overnight

Preferred Qualifications:
1. Knowledge of and/or ability to learn Insurance Service's automation systems

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

  • Client Services Coordinator

    7 days ago

    Greensboro, United States Educated Solutions Corp Full time

    LocationGreensboro,NCDescriptionOur Client, a leader in commercial real estate and facilities/asset management is seeking to add anClient Services Coordinatorto its team. This role will work inGreensboro, NCandworks Monday - Friday, 8am - 5pm.This is acontract rolethat pays$21-22.50 per hour.Responsibilities:Provide high-level administrative support to the...

  • Client Service Coordinator

    Found in: Appcast US C2 - 2 weeks ago

    Greensboro, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Client Service Coordinator . This is a 03+ Months Contract opportunity with long-term potential and is located in Greensboro, NC(Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:24-18745 Pay Range: $21 - $22/hour. Employee benefits include, but are not limited to, health...

  • Client Support Services Technician

    2 weeks ago

    Greensboro, United States Genesis Exhibits Full time

    Job DescriptionJob DescriptionSalary: $16 - $22 Hourly DOEGenesis Exhibits is a world-class trade show exhibit / branded environment design & manufacturing group with an extraordinary 35-year history, based in North Carolina, serving clients around the globe. Our fast-paced, high-volume team is seeking an experienced Client Support Services Technician at our...

  • Client Care Representative

    4 days ago

    Greensboro, United States One Hour Heating & Air Conditioning of Greensboro, NC Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingHealth insuranceOpportunity for advancementPaid time offTraining & development Join Our Team of HVAC Service Pros Today!Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing...

  • Food Services Director

    2 days ago

    Greensboro, United States Five Star Senior Living Full time

    Work With Purpose At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for...

  • Lawn Maintenance Crew Leader

    3 days ago

    Greensboro, United States Southern Edge Lawn Care Full time

    **Job Overview**: As a Landscape Maintenance Crew Leader this position has supervising responsibilities over our team members in addition to performing landscape maintenance services. Your responsibilities include completing a scheduled route and delivering quality, detailed services while ensuring quality standards are upheld at all...

  • Sales Leader

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Greensboro, NC 27395, United States Express Full time

    Express - JobID: 36177 [Department Manager] As a Sales Leader at Express, you'll: Drive operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers; Assist in developing and motivating associates to maximize sales potential; Execute all aspects of daily store...

  • Sales Leader

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Greensboro, NC 27395, United States Express Full time

    Express - JobID: 36279 [Department Manager] As a Sales Leader at Express, you'll: Drive operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers; Assist in developing and motivating associates to maximize sales potential; Execute all aspects of daily store...

  • Civil Engineering Practice Leader

    Found in: Talent US C2 - 1 week ago

    Greensboro, United States Timmons Group Full time

    Job Description Timmons Group is seeking a  Civil Engineering Practice Leader - Residential Land Development  candidate for our Land Development Group located in our Greensboro, NC office.  Essential Duties and Responsibilities  of a successful candidate include but are not limited to: Design portions of a project using relevant office...

  • Account Executive for a Global Technology Leader

    2 weeks ago

    Greensboro, United States SYNC Full time

    Job DescriptionJob DescriptionAre you ready to be part of a globally recognized Fortune 50 technology powerhouse? At our company, we've been driving innovation for years, creating products and solutions that redefine the future of technology. Our track record speaks for itself, with accolades as one of the nation's top employers and a commitment to...

  • Shift Leader>

    1 week ago

    Greensboro, United States Penn Station Full time

    [Restaurant Supervisor / Shift Manager] - 301 Pisgah Church Rd. Ste A - As a Shift Lead @ Penn Station, you'll do lots of jobs including: Manage the team while running shifts; Lead and Train team members; Balance EOD reports; Be a responsible key holder; Prepare, cook, and serve food; Clean and maintain the restaurant; Use the Point of Sale to place and cash...

  • Process Engineering Leader

    1 week ago

    Greensboro, United States Vertellus Full time

    Company OverviewAurorium is the materials innovation partner that helps global manufacturers harness the power of possibility to make the world a better place. Their specialty ingredients and high-performance materials enhance quality of life, support health and wellness, and enable customers to deliver value-added solutions. Key industries served include...

  • Customer Service

    1 week ago

    Greensboro, United States Southwoodsvet Full time

    **Customer Service** 4.0 Cares about employees Treats everyone respectfully and offers great benefits. Values are in line with most. Most clients are very nice and treat you like family. Hours are ok, with exception of weekends. Hospital Manager (Current Employee) Greensboro, NC - October 29, 2019

  • Customer Service and Sales

    1 week ago

    Greensboro, United States Jimmy Britt Chevrolet Full time

    Job DescriptionJob DescriptionAt the heart of everything we do, our customer service and sales team keep our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from the greater Athens area.) Why Jimmy Britt? Our customers rated us #1 Chevrolet dealer in...

  • Customer Service and Sales

    1 week ago

    Greensboro, United States Jimmy Britt Chevrolet Full time

    Job DescriptionJob DescriptionAt the heart of everything we do, our customer service and sales team keep our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from the greater Madison and Athens areas.) Why Jimmy Britt? Our customers rated us #1 Chevrolet dealer...

  • Irrigation Service Technician

    2 weeks ago

    Greensboro, United States New Garden Landscaping & Nursery Full time

    Job DescriptionJob DescriptionDescription:Troubleshooting, repair and installation of landscape irrigation and low-voltage lighting systems. The technician performs efficient and accurate work alone or by coordinating with other team members on site. Irrigation & Lighting Technicians work closely with landscape installation teams on new landscape...

  • Automotive Service Technician

    1 week ago

    Greensboro, United States Eurobahn LLC Full time

    Job DescriptionJob DescriptionEurobahn is currently seeking an Automotive Service Technician to join our team!At Eurobahn, we realize our employees are our number one asset. That is why we offer continued growth opportunities for employees who have talent, energy, and ambition to succeed in a world class environment. Take a look at some of the benefits you...

  • Mobile Maintenance Engineer

    1 week ago

    Greensboro, United States Caliber Service Management Full time

    Job DescriptionJob DescriptionMobile Maintenance Engineer Summary The Mobile Maintenance Engineer supports and maintains the grounds and facilities including, but not limited to: Building Systems, Building Structures & Envelope (Interior & Exterior) and Grounds. Act as the first responder to facilities needs for Electrical, HVAC, Plumbing & Fire Suppression...

  • Account Manager, Membership Services, GSO

    3 days ago

    Greensboro, United States CareerBuilder Full time

    Position Overview The Greensboro Swarm is the NBA G League team owned and operated by Hornets Sports & Entertainment (HSE). The Account Manager, Membership Services is responsible for providing a wide range of confidential and administrative support to Season Ticket holder accounts as well as providing exceptional service. You will interact with vendors,...

  • Initiatives Coordinator

    6 days ago

    Greensboro, United States Peoplelink Staffing Solutions Full time

    Job DescriptionJob DescriptionPeoplelink Staffing Solutions, in partnership with a prominent manufacturer in Greensboro is searching for an Initiatives Coordinator to maintain and execute their quality and safety programs. At this cllient, we provide our furniture seating customers with innovative solutions, consistent performance, and impeccable service....