Quality Assurance Coordinator

Found in: Talent US C2 - 3 weeks ago

Catonsville, United States Destiny Group Home Inc Full time
Position Summary: The Quality Assurance Specialist is an essential member of Destiny Group Home Inc.'s Quality Enhancement team, helping to ensure quality care and services for adults with intellectual and developmental disabilities. This role conducts quality inspections, supports incident investigations, and assists with creating recommendations that enhance the services and care provided at Destiny Group Home Inc. Success in this position will result in well-written assessments, evaluations, and timely reports that help Destiny Group Home Inc. maintain compliance and enhance its services for people with disabilities. An ideal candidate for this role would have experience working with people with intellectual and developmental disabilities and relevant quality assurance and compliance experience.

Responsibilities:
  • Conduct detailed quarterly inspections of Destiny's Services to ensure compliance with regulations and enhance the quality of life for people supported by Destiny Group Home Inc.
  • Create quarterly tracking updates and reports of annual goals.
  • Assist with incident tracking/reporting, investigations/audits, and in-person follow-up as needed.
  • Complete and maintain training and certifications required for the role.
  • Assist with Human Rights Committee agenda creation and information dissemination
  • Maintain and review notes of incident investigations and witness statements.
  • Ensure proposed action plans and recommendations are followed up on and assist with the creation of an action plan.
  • Assist with addressing statements of deficiencies received from the Office of Health Care Quality and creating a plan of correction as needed.
  • Assist with developing reports to analyze and interpret incident data to ensure compliance and safety.
  • Assist with renewing annual Fire Code Compliance permits.
  • Assist with conducting QA-related training.
  • Collaborate with the Person-Centered Planning team to gather annual satisfaction survey data.
  • Conduct at least 12 Personal Outcome Measure assessments by reviewing, compiling, and following up on recommendations by generating reports to ensure quality and compliance.
  • Other duties as assigned.

Qualifications:
  • Associate degree or equivalent coursework related to the role.
  • 2-3 years of related professional experience.
  • Advanced reasoning abilities, good judgment, and a high level of discretion and confidentiality.
  • Advanced written and verbal communication, with strong interpersonal skills. The use of person-first language and thinking is essential.
  • Excellent organizational/time-management skills and attention to detail.
  • Strong computer skills and understanding of databases and data analysis procedures, ability to learn and use new databases and software: Microsoft Suite, Excel, Monday.com, and CQL database.
  • Strong analytical skills and ability to compile, organize, and retrieve information and present findings to management.
  • Ability to complete milestones and work toward multiple deadlines simultaneously.
  • Excellent project and task management strategies.
  • Knowledge of disability services regulations and systems is preferred.
  • Excellent people skills.
  • True passion for the organization's mission; desire to work with and learn from people with intellectual and developmental disabilities.
  • Being bilingual (English/Spanish) is always a plus.

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