Quality Assurance Coordinator
2 weeks ago
Responsibilities:
- Conduct detailed quarterly inspections of Destiny's Services to ensure compliance with regulations and enhance the quality of life for people supported by Destiny Group Home Inc.
- Create quarterly tracking updates and reports of annual goals.
- Assist with incident tracking/reporting, investigations/audits, and in-person follow-up as needed.
- Complete and maintain training and certifications required for the role.
- Assist with Human Rights Committee agenda creation and information dissemination
- Maintain and review notes of incident investigations and witness statements.
- Ensure proposed action plans and recommendations are followed up on and assist with the creation of an action plan.
- Assist with addressing statements of deficiencies received from the Office of Health Care Quality and creating a plan of correction as needed.
- Assist with developing reports to analyze and interpret incident data to ensure compliance and safety.
- Assist with renewing annual Fire Code Compliance permits.
- Assist with conducting QA-related training.
- Collaborate with the Person-Centered Planning team to gather annual satisfaction survey data.
- Conduct at least 12 Personal Outcome Measure assessments by reviewing, compiling, and following up on recommendations by generating reports to ensure quality and compliance.
- Other duties as assigned.
Qualifications:
- Associate degree or equivalent coursework related to the role.
- 2-3 years of related professional experience.
- Advanced reasoning abilities, good judgment, and a high level of discretion and confidentiality.
- Advanced written and verbal communication, with strong interpersonal skills. The use of person-first language and thinking is essential.
- Excellent organizational/time-management skills and attention to detail.
- Strong computer skills and understanding of databases and data analysis procedures, ability to learn and use new databases and software: Microsoft Suite, Excel, Monday.com, and CQL database.
- Strong analytical skills and ability to compile, organize, and retrieve information and present findings to management.
- Ability to complete milestones and work toward multiple deadlines simultaneously.
- Excellent project and task management strategies.
- Knowledge of disability services regulations and systems is preferred.
- Excellent people skills.
- True passion for the organization's mission; desire to work with and learn from people with intellectual and developmental disabilities.
- Being bilingual (English/Spanish) is always a plus.
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